Banfield Pet Hospital 28556 Telegraph Road, Southfield, MI 48034

"Even though the final diagnosis of Henry's issue wasn't made here, they treated him with care and compassion."

"99.9% sure this vet called animal control on us because we wouldn't spend over $1,000 on tests. I'm astonished. Do not go here. We are new to the area so didn't go to our normal vet, we wanted to find someone local to begin a relationship with, unfortunately we tried doing that here. Our dog has always been underweight, it's never been an issue. Our normal vet ran a bunch of tests when we first got her and knows she's fine, this is just the way she is. She's a happy, healthy, loved dog. But Banfield wanted to run all of these tests on her that brought our bill well over $1,000 and tried guilting us into doing it. I politely declined and said I'd refer back to our original vet as the amount of money she was trying to charge us was absurd over something we've already had dug into. I even offered to have the paperwork sent over to them, they didn't care, they said they go off of what they see, and they want all these tests done. A few days later animal control showed up to our house, NO JOKE. They were there "about a skinny dog" that someone called about. So I introduced them to our pooch. They weren't even slightly concerned and even gave us some free dog toys and stuff, it ended up being a pleasant interaction that (surprise) they were not concerned about. Animal control read me the statement that caused them to come out which incorrectly referred to our dog as the wrong breed, which was the same incorrect breed Banfield said our dog was. Nobody else has ever mistaken our dog for this breed except for Banfield, and now animal control a few days later. Long story short - I found a local vet and just got our dog home from there, he took good care of us as well as our pooch and wasn't concerned over her weight, I will never go back to Banfield. I am still in shock that a vet representing a corporation did something like this, I will probably be contacting a lawyer."

"This is the worst veterinary practice I’ve ever been to, and there’s no close second. On top of their incompetence the vet and vet techs pushed extra services on us in the same way you’d expect at a cliche oil change place, only this was so aggressive and absurd itd be the equivalent of an oil change place telling you if you don’t change your air filter your car would explode. They’re also absurdly expensive.. I guess what I’m saying is, why even go here? Go somewhere else, you won’t regret it"

"Had a very positive visit with this clinic..appointment was make accordingly to my schedule, receptionist was very cordial and helpful. The clinic was clean and my wait time as less then 10 minutes to see the doctor..my pet was handled with care and concern..we had a private room and I and my children were allowed to see and watch the exam and speak with the vet..hour and a half later we picked our little dog up and the experience went without a bad issue or safety concerns."

"I took my newly adopted, 11 year old yorkie to this practice for the first time in September 2020. From my first phone call, they placed me at immediate ease. Their Covid protocols meant I was unable to remain with Bentley, but I knew he was in good hands. They kept in contact and the Dr. called me to review the exam and to discuss findings. I also signed up for their pet wellness plan which offers a wide array of services, including chat options with a vet should a concern arise after hours. We just had our 2nd visit and I’m still very impressed. I highly recommend for your fur babies. Picture I’d Bentley the Elder Pup for emphasis"