PetSmart

"Good customer service and great grooming!"

"It was the 1st time our family was separated from our fur baby, Cotton. Our anxieties were put to rest by the knowledgeable and caring staff at Petsmart Cat Hotel. We were provided with daily updates on Cotton's progress and even received an adorable photo via email. Will definitely use again and would highly recommend"

"Took my dog to be groomed at the Southfield location. He really didn’t look like he had been groomed nor shampooed. He is black with white hair around his mouth and a streak down his belly. The white was dull looking and he had so much hair left on him and it was so uneven. I complained and the manager said I asked for a 7 and that’s what I usually get. That’s been some thing like a year or so. I stopped going there and decided to try them again. This was the worse cut ever. The manager did go over and cut him down since the young lady was a student and it looked a little better but I was not pleased at all. Will not be going back."

"Went to have my American Bully's nails buffed. It went well, she's a pro. Lots of questions are asked , and you must show proof of rabies vax. Banfield and Petsmart, aren't connected so records don't transfer over, which kinda sucks. Make sure to pay the groomer directly , and avoid taking the invoice elsewhere (to the cashier) . The groomers all work hard and are pleasant, they deserve every penny and then some. Thanks Jay, Asia, the lady who trimmed my dogs nails (I can't remember her name right now) and the rest of the team! I love looking at the clearance area for markdowns for items I can use."

"They take very very care of your pet. When you leave you can make sure your pet is in very good hands. This is the only place I will ever leave my baby Chester. My baby my chihuahua. I score them 100 + 100"