Telrad Electronics 6738 East State Boulevard, Fort Wayne, IN 46815

"I am SOO frustrated with this company! We purchased an extended warranty thru Lowes, and the insurance company (Assurant) assigned Telrad to repair our fridge. After 4 months and 3 visits we have ZERO progress and can't get honest answers from Telrad or Assurant - just constant runaround and empty promises. I wish I could give negative stars!"

"This company is a nightmare. All the reviews are correct and those that are positive must be paid reviews. I also have a warranty claim through Whirlpool for my 6 month dryer. First appt is bw 10-4pm. They call at 3pm to schedule for the following day, with a text saying they’ll be there bw 10-1pm. At 1pm I call them and they say they can’t come bc “they’re stuck being a fridge”. They say they’ll call today to reschedule and it’s almost 4pm and they’re not answering anymore at all. Whirlpool has assigned me a new repair company and seemed familiar with this company behaving this way."

"This company was contracted through Geek Squad to work in our Samsung Microwave. First appointment was a no show no call. When asked they said they had vehicle problems. When I asked if the problem was they locked their keys in the car with their phone, because nobody called me, I was told that I was abusive. Then they tried to reschedule for 2 weeks out. I called Geek Squad back and asked if they could not use this company any more and they scheduled me another appointment for a few days out. When nobody showed up again I called back and they said the company they were sending was Telrad. Nobody listens which goes right along with the fact that nobody shows up anyway. Please let's leave enough bad reviews this company either improves or quits. PLEASE DO NOT USE THEM!!!!"

"They showed up to the appointment 3 hours before the appointment window without calling. They said they would return using the window only to find that was a lie. They then reschedule the service a week later. When they showed up the second time they ordered the wrong part so we had to wait an additional week. It’s been 3 weeks since our initial appointment and the dishwasher has still not been fixed. Avoid them at all cost. Manufactures really need to rethink who they use as a factory technician."

"After reading all these horrible reviews I was definitely skeptical but Telrad definitely exceeded my expectations. The woman who called to schedule the services was so kind and even took the time to chat with my babbling 1 year old. The technicians Jay and Dave were fast, efficient and considerate. My TV required a new panel, it was ordered and completely repaired within a week of my initial visit. I received exceptional service and we are all so thrilled to have our TV repaired! I'd definitely recommend this company to anyone needing electronic repair services!"