Macy's,

4201 Coldwater Road, Fort Wayne, IN 46805

"Worst experience ever. Bought cologne back in December (as a birthday gift) and they were supposed to engrave it. Sent someone to pick it up (the day before the birthday) and Macy's couldn't find it. So, they replaced it (so I thought) with the promise that i can bring it back for the engraving. I give the gift and find out that it's not what I originally bought. They gave me whatever they wanted to give me. So, I had to take it back again. They didn't have it in stock so I purchased it and had it shipped to me. I finally received it in January and took it in to have it shipped off for engraving. It was supposed to have a name with a heart before and after the name on the front of the bottle. When I finally got it back in February, it was done horribly. It just had the name and it was on the back. No call to ask if I was ok with changes prior to them doing it. When i questioned it, they just said that they could no longer do what I requested. When I asked why didn't I get a call 1st so that I could decide if I still wanted it or not, they had no answer. Very poorly done and doesn't look professional at all. Worst job I've ever seen. Never buying from them again!!"

"Normally we enjoy going to Macy's, but today Bruce the cashier in the men's department decided to ask if my husband would like to "upgrade" his card. My husband was very clear that he did not want another inquiry on his credit report, to which Bruce assured him multiple times that it would not put an inquiry. My husband also told Bruce multiple times that he did not want a hard pull on his credit, to which Bruce said "oh, it is not a hard pull, it is softer than a soft pull". Eventually, my husband agreed to do it as Bruce assured him it would not be a hard pull nor a credit inquiry, but instead would just be a simple upgrade of cards. Well, almost immediately as we walked out of the store, he had a notification that he just had not only an inquiry, but a hard pull on his credit report from Macy's. I understand that Macy's wants their employees to push their credit cards because they do not have to pay all of the service fees then, and the employees want to push them in order to receive their cash bonuses that they get for signing customers up, but it is really poor practice to not train your employees on the facts of the application such as being a hard pull and placing an inquiry on the customer's credit reports. If the employees do know this and are lying to the customers about it, not only is that unethical and immoral, but it is also fraudulent misrepresentation. You are lying to customers in order to get them to sign a contract, which makes the contract invalid and is setting Macy's up for a lawsuit. This is completely on Macy's for either not training their employees on the process of applying for these cards and the cons that come along with the application process or for allowing their employees to flat out lie to customers. Either way, Macy's needs to do better."

"After spending over $1000 today in Macy's I was treated like a criminal for knocking over a sample bottle of perfume, not breaking it, just droppong it. The perfume counter lady stood over me glaring, not saying anything, but giving me a disapproving glares and standing right behind me until I left. Between that and there being no registers open it is a place I'll think twice before spending a single cent there again."

"As I've gotten older I am getting my quality goods from here, today I bought some fragrance, Robyn was great! Can't wait to see her again."

"I went to buy very a sentimental gift for a family member today (keep in mind this is during the Christmas chaos) and Leslie in the male fragrance department went out of her way to make my gift special, they were running low on some of the gifts with purchase but was able to find something that was very helpful for my gift! Thank you so much , it’s awesome when customer service goes above and beyond!"