Rainbow Terrace Apartments 7310 Carson Avenue, Cleveland, OH 44104

"I’ve been living here with black mold I’ve become very ill and I’ve been telling them for over a year and a half about this black mold no one has address of the situation, the health department department of health HUD and no one has address the situation. I have so much mold in my bedroom that it is now cause me to become very ill and now they’re asking me to leave the premises because of another situation. Advise anyone to not move here. It’s a very bad situation. I don’t want to give this one a star, but I cannot post it without pressing a star"

"Never have I once experienced any customer service employee get into a screaming match with you when you try to simply ask a question about a concern you're having, not to mention escalate the situation and then play the victim afterwards. I was then told to "Google the corporate's number" when I asked over 5 times to speak to someone else after she continued to scream at me several times that "she's the only manager". That's a huge no no. It doesn't matter what's going on in your personal life, you never speak to a customer like that. This is a very unprofessional staff. They all need to be fired and I will be making sure that I go to any and everybody over them to make sure that they do something with these people. They got the wrong one. New team is just as bad if not worse. Property manager always has an attitude and never does what she needs to, unprofessional, makes favorites between tenants, they were in charge of watching someone's toddler and was not watching the toddler and let the toddler run around outside by himself, and almost screwed up my lease due to them not processing my recertification information. They need to be reported to HUD"

"Do not sign a lease with these people. Its been shot up twice in the past month and they do not care. There’s roaches too and they steal your rent money and claim that you never paid."

"If I could give this raggedy place 0 starts I would!!! THIS IS THE WORST PLACE YOU COULD EVER LIVE. YOU CHILDREN WILL BE SHOT THROUGH YOUR APARTMENT AND THEY WILL DO NOTHING ABOUT IT. They will not come fix damages they will not let you move due to the violence here. No matter your credit please run from this place keep your children safe they will be hurt here and so will you!! Your child will have ptsd in a place like this!! DO NOT RENT HERE"

"I’ve been here a little over a year an it’s been horrible. My kitchen has been flooded with water since November 4 I’ve made several maintenance reports nothing has been done literally at all. The infestation of roaches is disgusting they are in our beds clothes etc. I have a special needs 5 yr old soon whom I’ve had to take roaches out his mouth an hair an ears an he’s has hearing aids he currently has an infection in his mouth from getting into the water. Which Ive told the property manger an she did NOTHING they keep saying they can’t move me but are moving new ppl in. The plumbers are not doing anything this whole situation is utterly disgusting."