Shell 9188 Plainfield Road, Blue Ash, OH 45236

"This place isn't 24/7 as advertised. Was closed at midnight. Change your hours if not actually open 24/7."

"PSA: if the pump indicates to pay inside (usually because the card is declining or something was entered wrong, pin code, zip code) you can pay with cash or card. You can estimate how much gas is needed to fill up, however if you over estimate you can come back in and retrieve your cash or get an updated receipt. The amount pumped is what you will be charged not the amount of the pre pay. I.e. Prepay $40 but only pump $32 your card will only be charged the $32 once the transaction is completed and not pending. Hope this helps those who aren't aware. Also the hours are Monday thru Thursday 6am-12a Friday and Saturday 6a-1a pumps are turned off at night for safety reasons. If someone has a gas spill or some type of emergency no one would be here to assist."

"Still not open 24 hours a day. I've never seen a gas station close their pumps overnight before, this is a first"

"What a bunch of clowns this location is. Wanted to fill up my truck and the pump said go inside to pay. So I go inside to pay and say I’d like a fill up on pump 6. She asks how much. Are you kidding me I haven’t filled up yet. I’d like to fill up. Is he says I need to know how much. Yeah I won’t be back. I can’t deal with stupid"

"frequent this shell location regularly. never had any issues with staff. the only thing I would say is that liz, the mgr, definitely seems like she needs a few days off. she's never rude, but she does give off the vibe that she's just exhausted and drained. but she's definitely a hard worker. I've never once gone there and seen her not working. whether she's doing paperwork or checking inventory on the floor, she's always always busy. honestly the only issue I've ever had there is that on 2 separate occasions, after paying for gas, when I've gone to pump it, the pump doesn't turn on the type of fuel I selected. 1st time I hit regular button and it selected the premium option instead. i hung up the pump and had to repay for it since I used my card. i had to wait a couple days for the original purchase to go back on my card. the 2nd time I selected regular again and it turned on the medium grade fuel, this time I didn't catch it until after I was already pumping. I don't know what the technical issue is with their pumps but I know 100% I hit the right button both times. it also happened on 2 different pumps about 3 months apart. I've never had it happen at any other gas station, let alone any other shell's. I used to always go to udf which is closer to my house but most recently I've started going to shell more due to cigarettes being cheaper there and I just opened a fuel rewards account which gives me better fuel discounts than udf. lately, (oct/nov 2020) they've had good prices on gas. cheaper than speedway by almost .20 sometimes and more comparable to udf (who usually has the cheapest price). its been 1.99 for almost 2 weeks. even after almost everywhere else was going up to around 2.15. including speedway next door. also, I love that I can order dunkin from my phone and swing through, buy my smokes, walk over to dunking, grab my drink and go. its always clean and I rarely I've to wait in line. the location does kinda suck when trying to get in from hunt road but it's not impossible. trying to exit via the hunt road entrance/exit seems a little more of a hassle but I only exit via Plainfield side which isn't an issue at all. they could definitely use a little bit bigger parking lot, though, to accommodate all the traffic in the morning and afternoon. I tried to keep this review relevant to the shell only. while this location does include a Dunkin and subway inside, I view them as separate businesses with entirely different employees/managers & store operations."