The Cleveland Furniture Co. 7590 Mentor Avenue, Mentor, OH 44060

"Purchased a loveseat with reclining chairs at the end of last year. One month later the arm rest storage bracket broke. We are still waiting for the bracket to come in, and it's the middle of February. Needless to say, we will not be buying from again."

"Bought furniture less than 4 years ago. We bought Flexsteel thinking we were getting a better quality and since then have had to replace a recliner due to leather peeling, gears stripping in the motor on more than one piece of furniture multiple times and now they are not covering anything when a piece is once broke again. Will not buy from there again."

"Had a great experience at The Cleveland Furniture Co. Jason was a huge help and we got a very good deal, they have beautiful furniture. Highly recommend——- 5 stars!"

"I purchased an entire living room set around 2.5 years ago (couch, loveseat, double chair, and ottoman) for around $4,000. Less than 3 years later and all 4 items are broken. The loveseat frame cracked the first year, the couch frame is severely sunken in with wood poking through, and the front legs on the double chair are broken off. We have a lot of kids who aren’t the gentlest with the furniture, but even still I expect better quality from something that cost so much money. This furniture does not withstand kids and busy households and is not the best quality. Don’t expect it to last a long time."

"I was very unhappy with my purchase and dealing with Cleveland Furniture Company. The actual sale went smooth. The delivery was on time and the delivery people were great. Most of my items seem to come from the showroom floor. I ordered two chairs that were identical, a couch two coffee tables and a lamp. One of chairs was obviously the chair from the showroom floor because it had the scratches on the arm of the chair that were on the chair that was on display. I have pictures of it on the showroom floor and it matched identical to the scratches on the chair that was delivered to me. They were okay with sending me a new chair and picking up the old share but insisted that I pay over $100 for the shipping of the chair. I already paid shipping when I purchased the furniture. The defective chair was not my problem and I truly expected when I bought a chair that I would get a chair that was new, and not a defective chair. Why at that point should I be charged a second shipping charge for something that was not my problem. I had to pay a shipping charge, in my opinion, because they shipped something from the floor that was defective. The second item was a table lamp. The shade was cracked and dirty. I'm not sure if it came from the showroom floor. They told me to return it. They said they had three more on the floor and they could exchange it. I took the lampshade back in and all of the lamp shades on the floor, were as bad or worse than the one that I was returning. At that point they wanted me to take my lamp back home and they would order a new one in. When it came in they wanted me to bring my lamp back in to pick up the new lamp. Again, I'm not sure why I have to jump through that many hoops when it was, in my opinion, their problem with shipping defective merchandise. I will not, and I do not recommend purchasing from Cleveland Furniture Company! Buyer beware"