Litehouse Pools & Spas 9428 Mentor Avenue, Mentor, OH 44060

"Always helpful but talking and realizing why prices are crazy was an eye opener, factories were damaged from explosion or weather. This weather is terrible for pool owners."

"People there are actually good people, but the company makes it so only their products work for their filters ect. I’ve been told every week for the last 3 weeks my filter would be in next week. Company is offering no solutions to this dilemma. Again the people are fine but the company is terrible. BUYER BEWARE if you’re making a purchase here."

"Fair enough that they don't install in-ground pools in my area, but Jeff krise was so dismissive, bordering on rude, that once I DO find someone to build a pool, I will drown in it before ever using any litehouse location or product to maintain it."

"Absolutely terrible company they only warranty their pools for 90 days. Once you buy and are out the door they are done with you. My pool had a dip in the the liner I called their guys that installed it and was told it will even out well it didn't and I got a hole right in the dip, which they wouldn't warranty After loosing all my water( because their patch doesn't work under water) sides caved in. It wasn't until August and after I bought the liner($800) did they come fix the BIG problem at a cost to me of $3,000. Their guys broke my brand new hose reel, that I can't find for less than $96 took part of my deck apart and never put it back and finally was left me with all the garbage. Mind you I only used the pool for 3 seasons. Pool cost $12,000 originally So now I have a $15,800 pool. Buyers beware!"