The Home Depot

"This time, it was one of the better times . I asked the young lady at the door where to find something, and she was right on with the proper row number. And check out was nice as well. I didn't have to wait long at all."

"Reserved a floor sander rental. Everything's fine, then the night before I'm supposed to pick it up, it gets cancelled due to lack of availability. Had to drive to Meadville, PA to get one from a store that is apparently more organized."

"Wendy & Frank in the paint department are exceptional in customer service and their knowledge ! We have been remodeling and going there often and couldn’t have finished our projects without them ! Bonus we can take our pups and they are always great to them ! We love going there ! This is our store !"

"Natalie at the customer service desk in Mentor is always there when I come in and is always pleasant. I shop a lot online due to the variety of products available online vs in store. Anyways there was huge miscommunication misunderstanding of product bought and the return policy that I truly was unaware of. Basically I was going be out of luck and lose a quite bit of $ and was I so stressed out and upset. Anyways Natalie went above and beyond to find me a better outcome and she and her manager (did not get her name) did just that (even her co worker stayed later to help cover as my issue was taking longer) I know this may mean nothing to anyone else but it was everything to us and I will forever be grateful for the outcome and for Natalie the manager and the staff. It was a team effort and truly felt validated and respected as a customer and as a person . I know this will never happen again but truly blessed they were there that night and were so understanding. Thank you so much."

"I ordered a bathtub and surround online. They said it was delivered to my address but didnt show up for another 3 days in 2 seperate shipments. The box with the tub was laying on its side in the grass at the very end of the driveway, like it was rolled off the truck. I opened it and saw the entire corner of the tub was shattered. Later that day the surround arrived, and this was even worse. I cant imagine how this was handled in shipment, or why they would even bother to deliver this garbage. When I called to return it I was told they would give me a discount to keep the items, talk about a joke! So they said I would need to take it back to the store to return it. Which I did. And then I went to lowes and bought a different one. This is not my first bad experince. I previously bought a vanity and the wrong one was delivered twice. Both projects delayed and didnt make the contractor or my wallet happy. Never again will I buy online at Home Depot."