Once Upon A Child Mentor

"I've been mostly satisfied with my visits to this store. The money they give for your buy is pretty good, I just don't like that there is no record of what they actually buy. Employees are helpful and courteous for the most part. Selection for boys 5t or xs, especially in shorts/pants is limited, but the store only has what they buy.. same with pajamas. Store is clean and much larger now."

"Zero stars to be honest. Customer service was deplorable. I will never patronize this location again and am also questioning the integrity of the company. I called ahead to confirm their hours given the holiday (MLK Day). I was hung up on as soon as I mentioned that I’d like to deliver some gently used items. When I called back, the woman acted as though the disconnect never happened, didn’t even acknowledge it. When I arrived, I was met by a man at the counter. He seemed busy so I attempted to approach a woman further down. He rudely stopped me and proceeded to assist me in a tone so condescending that I had to tell him that this was my first time and that I am unfamiliar with the process. I usually donate to Salvation Army, simple drop off. Anyway, I walk around the store as I wait for him to inspect my items and literally everything in the store is overpriced, faded and in “OK” condition. They gave me $30 (total items worth over $300) and didn’t even accept half of the items I’d brought. Gave me no reason as to why items weren’t accepted. Again, I usually donate so I would not have wasted time bringing items that didn’t look worth reselling. I felt robbed and embarrassed. This was such a bad experience. Do not go to this location. WASTE OF TIME AND MONEY!"

"The Mentor location is great! They recently moved down a few store fronts to a new, bigger location. This has allowed them to increase their inventory while also keeping it clean and organized. The owners and the employees are all friendly and very helpful with both buying and selling children's items!"

"When you drop off items for the first time, no one tells you the process. Expect to ask questions(customer service where?). Also it is very possible that items may be stolen because they throw your things back into your bins or on the floor piled up next to other people's things(makes it very easy for things to be lost or mistaken), they do not inform you of what they actually kept. Your once beloved baby items are definitely handle like trash. I recieved $66 back for high-end baby equipment, that I'm certain cost more than $400(the things that i noticed they kept because they dont give an itemized list of said items). one item being a $200 baby monitor that was rarely used. And I'm certain they will resale it for way more than what they gave me for it (if they even actually paid me for it) You drop off your items and most of those items will be sent back home with you. It's a very weird experience."