Courtyard by Marriott Cincinnati Mason

"Stayed at this location with my child's sports team. After being gone all day at a tournament we all met in the hotel lobby to watch a college football game. One staff member was nice enough to turn on the game for us on the larger tv in the lobby but when we asked the bartender to turn it on the TV above the bar, he told us that we had to buy a drink first. A drink was purchased and the game was turned on. A little while later, the channel changed and when we asked the bartender to turn the game back on the game, he again said that a drink needed to be purchased. With about a minute and 20 seconds left in the game, the bartender started clapping at us, yelling that the lobby is closed and we were to "go to our rooms". He said we had 5 minutes to clear the lobby. He said we were being loud and rude and they have had multiple complaints from guests that our children were being disruptive. It was pointed out that our children were with us, in the lobby booth, watching a show and that if there were kids currently being disruptive it wasn't our children. At that time he turned the TVs off and demanded we "go to our room". I asked the front desk for a night manager and was told there was not one on staff that night and apologized for the bartender's behavior stating they didn't understand why the bartender was acting that way. My husband asked the bartender several times for his name and he refused to respond. He finally gave his name as Ben. The next morning we spoke to the Operations Manager who apologized for the situation. It was clear that this has been an issue in the past with the bartender and him not liking when people hang out in the hotel lobby and not purchase drinks from him. It was clear that this is a toxic employee from the night staff and staff we spoke with the next morning. I have contacted the Director of Sales and have yet to hear back from her. I hope this review can make positive changes among the staff as the other staff members were professional, kind and tried to make the situation better. The rest of the staff does not deserve to have to work with someone like that."

"The bartender was unbelievably rude. This is the worst customer service I have ever experienced. He repeatedly changed the TV channel and muted the TV to prevent us from watching it because we weren’t buying drinks and food from him. When we politely asked him to change the channel, he refused to speak to us until we bought a drink. He continued playing with the TVs and being rude all night. At 10:55, he unilaterally kicked us out of the lobby by screaming and yelling at us. He turned all the TVs off and made us leave. Apparently, he has a habit of doing this when he’s in a mood or dislikes groups who do not buy enough drinks from him. The fact that the hotel refuses to address the issue makes me wonder about how well run the place is. Avoid this place!!!"

"Worst hotel experience ever, do not go here until they get rid of their bartender, Ben. Our soccer team was here over the weekend and the bartender muted the TV, changed the channel on tvs our kids were watching and demanded we buy drinks to sit and watch the football game on that night. The night ended abruptly when Ben yelled at everyone, in front of kids, and shut off the tvs without any warnings of what the problem even was and told us to go to our rooms all before the lobby close time of 11. Supposedly this is not the first time this has happened. We're also escalating this with management, but want others to be warned so they don't have the same experience. The Operations Mgr tried to make it better the next morning, but the damage was already done."

"Newer, well located Courtyard hotel, with a great front desk person! She was excellent. Clean room. Large bathroom. Nice place to spend a few nights!!"

"We booked this Courtyard for our Wedding Hotel Block. Valerie and team were a pleasure to work with over the months. The staff made it a great weekend for us and our guests! I was able to request a specific room/direction (south facing) for the bridal suite. The hotel is new and has an updated lobby. The outdoor lounge area was great for a few first look photos. The flowers are well kept. There was a conference room we were able to use for the bridal party to get ready in. We also used this conference room for our low-key brunch the next day. The staff seemed excited to be hosting a wedding block and it made the weekend that much more special for us. Valerie was easy to work with and communicate with. I would HIGHLY recommend this hotel for your wedding block."