University Hospital Eye Institute

"Trying to get back to the office"

"Went here for an eye appointment. Had eyes dilated. Nice and kind staff. Good doctors. Drove home, was pulled over by Cleveland Police who told me that my pupils were abnormal sizes and asked me whenever I did denied. Thankfully was able to convince police officer to call to doctors office who confirmed that my eyes were dilated earlier that day. Insane!"

"I can’t believe the level of incompetence and lack of care that I received while trying to see my ophthalmologist, Dr. S. Hitchman, or anyone in the group I called on a Thursday (around noon) to be seen as I had very blurry vision on my left eye. I was told that they referred me to “Triage” and to expect a callback. I received no call on Thursday or Friday. My vision did not improve and I decided to bring myself to Southwest General Hospital. I was admitted and had tests done, enough to pinpoint it was an eye issue and not a brain or head issue. Upon discharge on Sunday, SWGH instructed me to contact my ophthalmologist soonest possible. I called on Monday and the person on the phone indicated that she sees the email sent to the triage group and saw no response. Then, she claimed that she is resending another email, with an update, regarding my hospital admission. She advised that if I don’t get a callback, that I can call after hours and get connected to the on-call physician. I did call after hours, and after a long exchange, that they did not have an on-call physician for the ophthalmology group. No call from triage or UH on Tuesday. I called on Wednesday and was told that I had to pay upfront to continue to make the appointment to see the ophthalmologist. After much consternation, i said, “Okay, I’ll prepay. When can I see the doctor.” She said October 17. I reminded Tia that I was calling as per instructions of SWGH and that I am a diabetic and can’t see from my left eye. She politely responded, “That’s the earliest date we have.” A patient is going blind, and UH Eye Institute wants money upfront and tells patient to wait two months. Incredulous. At 1:15pm on Wednesday, I got a hold of the Cleveland Clinic, and they were able to squeeze me in ASAP. I had bleeding in both eyes, caused by diabetes, and they gave my eye the first injection to stop the bleeding. Shame, UH. Shame."

"Horrible parking! There is only enough parking for employees. You have to park across the street at Dave's and try to cross over. They don't even have a cross walk connecting the parking lots, which makes it a long walk for pregnant women, new mother's with carseats and such as well as mother's with multiple children to get from parking to the women's center. I suggest leaving an extra 30 just for parking and such. Out of all of the UH properties I've been to the seating at this one is the worst! There isn't enough and not to mention it's extremely uncomfortable. They should have used the chairs from the other locations, to be pregnant or just shortly after labor and to wait here is torture, just go to another location. Other than that people seem pleasent and i always receive great fast service at the pharmacy and eye clinic. They don't tell you that unless you have a child you can't get eye care at this location as well as only pregnant women can receive dental care here."