Kettering Health Medical Group Primary Care - Springfield Middle Urbana 3250 Middle Urbana Road, Springfield, OH 45502

"I have to say that I was about to leave this practice as well until my PA left and a new FNP came in and I got an apointment with her. ANGELA has been the absolute BEST!! She was able to send me to the proper specialist and I am on track to get my health back on track. She not only listened to me, but cared enough to not stop looking for answers for me. I appreciate her beyond words and have told her so!"

"Would give this place 0 stars if I could. After my primary physician left without notice, no one rescheduled me or helped me through the process of finding a new physician. I was placed with Dr. Jan, who would not hear my concerns and steamrolled every visit. The receptionists are rude and very unhelpful. I called to check on a prescription that was never sent in and they were very nasty and mean. They put me on “hold”, but forgot to press the button so I heard everything. Rude comments and sharing my information with who knows. Asked to be dropped as a patient immediately and there was backlash."

"I absolutely love my doctor. Never had a better one. I have gone here for years!! My only complaint was the difficulty reaching a live person to schedule an appointment, but now that they are with Kettering, the new system is easy! I have never had to wait super long, even when I have been early to an appointment or late. I really love my doctor too! And did I mention that I love my doctor?"

"This center has a very wonderful and caring staff. They are a blessing. Unlike many others I've had experience with, the doctors here see and treat their patients as HUMAN BEINGS, instead of like numbers / data on a chart or part of a head count quota to fill for insurance companies. The physicians here take a genuine interest in their patients, taking time to listen to concerns and answer questions. Dr. Sutter has been my family doctor /primary care physician for over 2 decades and he is amazing, but over the course of that time I have also had the opportunity to be seen by Dr. Jan and Dr Mark Roberto, Dr. Macy, and PA Jill. Yes, there have been times where I've had to wait longer than expected, but there have also been times when I've been seen and I'm out the door in less than 30 minutes. It depends on the circumstances. The response time for returning my calls is usually no more than a couple of hours and the center even has limited walk in hours set aside for the patients in case there is an unexpected need to be seen. The office staff is friendly too. I truly don't understand the negative reviews. I realize everyone has "off days" but I have never been treated with anything less than respect and genuine concern by anyone here. I wouldn't go anywhere else."