RX30 Pharmacy Management Systems 5900 Lake Ellenor Drive, Orlando, FL 32809

"The abslute worst support. If you need any technical support from them get ready to wait for months for anything to actually get done. The only company I know that thinks its ok to say let me create a ticket for you when your POS is down and you have customers currently in the store and need assistance now not 4 hours later. If you complain they say yes I agree its not the best way to operate a company but that is how we do it here. I actually had an employee agree with me on the phone that they are in fact the worst at customer support."

"January 2024. Current Rx30 customer of over 15 years but looking for a new software provider. As has been posted before, this is not the company it used to be. Typing this as I'm on hold over 20 minutes for software support because my rx barcodes will not scan at the register. Kind of a big deal. Started this case over 12 business days ago with no follow up from support yet. Contacted them now 5 times with no progress. I have had this issue before and it used to be fixed in 15 minutes. On line chat help is a joke. It is now the kind of company that does not put its phone number on the website. As a corporate culture, it seems they are more focused on organizing conferences and acquiring other businesses than supporting their customers. Look elsewhere for your pharmacy management system needs, I am."

"Customer service has been unable to resolve a technical issue with their software resulting in inaccurate financial data on the generated reports. It has been 6 months since I first raised the concern. I have been passed around for so long and am now just being ignored. Our company pays Rx30 $850 per month for this privilege. Definitely shopping around for a new software and will switch ASAP."

"I agree, this company was better before it was sold to Transaction Data Systems. Report Rx is down over ten days and when I call to tech support they said they are still working on it. Do Not purchase Rx30 software, there are other software companies that I heard are reliable."

"We have been with Computer- Rx for over 12 years and before the company was sold to Transaction Data Systems it was a great company with state of the art software and service. Since Transaction Data took over the wheels are coming off this company. The lack of service is very stressful. They have increased monthly fees and done away with tech service. We have had 2 weeks go by before they called back on a problem. It is so bad that the let a small fix go until it shuts your system down. If you are down you are on your own. We were down the day before the holiday and they were closed the day before and the day of with no emergency service techs to call you. On regular days you are on hold for 30 to 60 minutes to talk to anyone and if you email them they never get back to you. They must be making lots of money but it is going to be temporary because customers are not going to put up with this for long and nobody in their right mind would buy this system now. Please sell it back to Roger before you close up."