CVS Pharmacy,

13960 Landstar Blvd, Orlando, FL 32824, United States

"Today was by far the most embarrassing experience. I went to pick up my toddlers medicine after waiting patiently on line for 10-15min I was told to speak to pharmacist Allistar. I gave him my child’s date of birth. When my prescription was found I was immediately told to pay 58.00 upfront. He assumed I didn’t have insurance due to Medicaid being on hold. I assured him my blue cross blue shield insurance coverage took care of the cost. He then said he has too much to deal with 9 out of 10 times my insurance doesn’t cover it while asking me what am I going to do in a flustered hurry.??!!..I told him please verify with my insurance company and I’ll wait but he replied with I don’t have time and they will have me on phone for 30 min so you should call them after I pay out of pocket. I felt very uncomfortable discriminated against and expect much more professionalism from a CVS trained customer service pharmacist. It’s unacceptable. Very nicely Laura stepped in and took charge of experience. Asked for my insurance card and within 1 minute assured I had no charge due to my insurance covering the cost. I thanked her and asked to speak to his supervisor because I am a regular at that CVS location and don’t want to feel unwelcomed and discriminated against ever again."

"There was nothing that could have been different for today. Everything was exceptional. Sonia was extremely helpful and professional, being my go between to the pharmacist. Sonia is very personal and caring towards her customers so glad that I had her assisting me. Liz was the pharmacist and she was my Angel for the day with the help that she was able to provide for me was extremely exceptional. She was my Angel for today. Sonia and Liz are the most kind hearted ladies. CVS is very fortunate to have them on the pharmacy staff. Thank you both for watching over me as a customer. My Angels , Blessings to you both."

"This is the worse CVS in Orlando. Customer service is terrible. Who is recruiting this people or who is the recruiter? I waited in the drive through lane for my turn and after the person before me left, they shut down the drive through. Parked my car went inside and the shut down the whole pharmacy! What business does that?! That’s the reason I’m changing everything to Walgreens."

"The pharmacy hangs up on you when you call. This happens after you spend about 5 minutes speaking with the automated phone system and entering your information. It is clear that the employees in the pharmacy section disconnects the line. Very unprofessional and rude. Where is the management oversight? Answer the phone. Also, don’t dare go through the drive-thru pharmacy. They are extremely slow. I spent one hour in line when only two cars were in front of me when I arrived."