Rick's A/C, Inc

"I don’t know who the guy was I spoke to on the phone. But after the tech had come out (by the way, I had no problem with the tech other than he didn’t have answers to my questions, he was very nice) and I sent a request to the office for a different time than what the tech gave me to come back out, the office person asked me to call, and I did. I thought he was just going to confirm the time/day. He was horrible- rude, arrogant, condescending, abrupt, kept talking over me, his voice was elevated and aggravated the entire conversation. He even laughed at me a few times- I felt in a very sexist way, after he mansplained everything to me. It was the absolute most unprofessional interaction I have ever had with a vendor. I hung up on him, it was that bad. Again, no issue with the tech that showed up - but this guy in the office was the worst example of how someone should run a business. If you can’t talk to people, don’t. Updated- I was able to speak to the tech and sort things out with him, and the person in the office was cordial. It doesn’t excuse what transpired previously - so this is a cautionary post."

"Super honest and efficient. Best part was that Rick was genuinely trying to get my problem resolved as CHEAPLY as possible. Most of us fear all those companies out there that do the exact opposite. He tried hard to replace only parts that were bad and went so bad as to investigate if my major component was still under warranty even though I'm not the original owner. Thanks to him and his crew, I'm up and running one day later. Hope I don't need AC help for a while but if I do he's definitely my guy"

"Don’t know what they’re doing. Failed to diagnose a stuck TXV/LL restriction. Anchor air was able to correctly diagnose the problem since it was done on a hot day, but Ricks AC does not seem to understand that a stuck TXV will perform correctly as long as the ambient air is currently the proper temperature for the TXV in the stuck position. They need to watch some HVAC School YouTube videos and maybe they’ll gain the skills needed to be competent technicians. Funny guys though, nice people, just incompetent."

"Wow. I called them after another company quoted me $12-16k to repair or replace my system. Was literally in tears thinking I was going to just sell my house as is to a flipper bc no way could I afford that. Albert, from Ricks came out bc I wanted to really make sure my ac was done. Albert was out with in an hour of my call. Told me there was no evidence of the stuff they use to find leaks, even tho the other company claimed they did it last Friday, came out today and "found" a leak in the upstairs handler. Albert showed me what the product looked like and how there's no way to put it in without leaving traces of it. Compared it to how when you change your oil there's always some spillage or it gets on your hands. There was no evidence of it from the previous company. Rick's charged me $35 for the service call and injected the dye AT NO CHARGE with the instructions to call back in a month so they can come back at NO CHARGE to check for leaks. Albert was adamant to not spend another penny on the AC until they could come back and actually get an idea of whether there's actually a problem. Agreed that my unit is older, but said basically if it ain't broke, don't fix it. So to all you companies who make your techs salesmen , see ya later. Albert and Rick are my guys. Wish I could give them 10 stars."

"I can't say enough good things about Rick's. Honest, fair, and reliable. Rick, along with his employees, are all knowledgeable and take time to explain the problem and quick to fix. It's not easy making tenants happy, but all have great things to say about Rick's!"