Love Rentals

"Do not book here! They are a joke! We paid for a house weeks in advance when we arrived they had failed to provide a gate code. Once we got in the gate, the door code would not work. At 3am we had to find a hotel because we have no access to the rental we paid for. THIS HAS NEVER HAPPENED WITH VRBO! what a joke!"

"Paid for pool heat. Upon arrival and turning on the hot tub, there were no "bubbles" or real water moving. Called company and they said to make sure the heat is turned on and the timer was on. It was. They sent someone over the next day, owners had been at the house and turned off the heat when they left. So the repair man turned it back on. When we arrived back to the house that night, there still was no real water movement and after 2 hours of the jets being on the hot tub was still cold. Called again and again the next day they sent out another repair man. Turns out the filter was plugged and needed changed. Basic upkeep would have determined this and would have been prevented. Light in hot tub was out and that was never addressed. So after 3 days, we finally had a warm hot tub and pool. Also I questioned that if we had paid for the pool to be heated, why was no one at the property that morning before our arrival to make sure that it was on and properly working? Was told I would be refunded money for the heat and have yet to see a refund. Went to make pancakes the first morning and there was no pans! Only pots in cabinets. So basic household equipment was missing. First night was cold for Florida. Upstairs heat worked and got warm, downstairs was freezing. No extra blankets in closet or on beds. Rest of stay was warm. House was very hot downstairs and cold upstairs. Do no think the air conditioning was working properly. When using the washer, it was very loud. Also when it ran on the spin cycle it moved the washer and thumped badly. Washer could be heard throughout the entire house."

"DO NOT BOOK WITH THESE CROOKS! My daughter-in-law was looking to book a place for our large group of family and friends and was just trying to gather information on one of their units. She accidentally booked the place and immediately tried to cancel. The date for the booking was 2 months off but they refused to cancel and refund any of the $4500+ deposit. Even if it wouldn’t have been accidental, there should be some flexibility to return all or at least 90% of the deposit. She contacted Air BnB and they said they had no control over their return policy and they could only return their fee which was minimal. Why would anyone book a large rental months in advance with 50% down and a no cancellation policy that keeps your entire deposit no matter how far out the reservation???"

"I accidentally booked a house with Love Rentals I notified them less than 24 hours later but they refused to refund an even halfway decent amount. I paid just over $4,750.00 they refunded $148.00 and kept just over $4,600.00. They did not even try to work with us to figure something out. Now we have no budget left to find a place that works for our family and have had to cancel our trip that we have been planning, saving and looking forward to for almost 2years"

"Upon arrival, you see two cabins, a picnic table, a nice fire pit, & swingset. There is a joint porch with a couple swings, it is picturesque! They have split the units into two "areas," and they are not connected. I want to say that the buildings are beautifully built with cedar wood! The first unit has two full beds, a kitchen table, couch, recliner chair, and two beautiful armoires. The second unit has the kitchen, a table, & a living room area with a pull out sofa bed. There is a bathroom & Shower as well. Because the buildings were beautifully built, we expected the same quality from the furnishings. We are visiting Amish Country, but as Non-Amish people we expect some basics. There was no WiFi, cable, or even a TV with a digital antenna. We wished that they would have provided games, puzzles, ect for when it's raining and cannot go outside.The furniture was old, and very uncomfortable. You couldn't sit on the couch because of the boards poking through. The recliner was broken as well. The beds were cedar and very nice, but the mattress was extremely hard and uncomfortable. Another thing was that the kitchen did not have a stove. They provided outside cooking tools, but no stove was strange. The inconvenience of not having the two units connected, means you have to go outside in the middle of the night to use the restroom. Overall we gave it a 3/5 stars. We enjoyed our stay, if these things were corrected, we would love to return."