Grove at Temple Terrace

"If I could give this place 0 stars I would. DO NOT MOVE HERE!!!! After a year the rent goes up by 300+ dollars just to renew. This place was taking over my new management and they are extremely horrible and rude. They will smile in your face and walk into another room and talk about how they aren’t going to really help. We are suppose to renew our lease in 3 weeks and they just changed the price. We were given one price and now they have gone up without notice 3 weeks prior to our lease being up. The only reason we did not move was due to my mother’s surgery and her doctor bills needing to be paid. This place is horrible. Our neighbors have been robbed taking out the trash. There are kids riding around on bikes with ski mask on trying to break into cars. They charge for pest control and never come out and spray. We are plagued with hornet nets. They have do not take care of the dog park which has turned into a hang out spot for drug deals. People play music all times of the night and nothing is done about it after several complaints. My last two neighbors were never given their deposit back after paying on time and cleaning their apartment from top to bottom. My dog has been attacked by another dog since living here and nothing was done or said to the neighbor. It took 3 people to pull my puppy from the clutches of the dog. Police are constantly called and no one feels safe here anymore. I’m calling a lawyer today and moving out as soon as I can. They are only concerned about the rent not the condition of the apartment or the safety of the residents. The are liars and randomly tow people cars even if it has a sticker in it. My husband and my car were told we registered both vehicles with them and still had to pay to get them both back. Both stickers were visible and both cars in good working condition. Tags have been paid out for two years but they were still taken. No explanation and no apology! This Infinity company is a wast of time. I work hard and I feel like it’s only a matter of time before we end up on the news for someone getting injured or killed just trying to get their mail. Our apartment isn’t even renovated and we pay just as much as the renovated apartments. I have spoken to all my neighbors and they have purposely lessen the price for people of their culture and nationality. I refuse to continue to be treated with so much disrespect. After speaking with our family lawyer and find out my tenant rights I will be suing this place and contacting the better business burrow."

"DO NOT MOVE HERE this complex is run by are slumlords. it is a roach/mice infested complex. all complaints go unheard. This complex is a major health violation. Only quick to response to collect rent. unprofessional staff and always absent."

"Do not trust this place with your money! We moved out almost 8 months ago, and they still have not sent us our full security deposit that they owe us. They have told us about 20 times, "The check is in the mail" and "You should receive it within 1-2 weeks" and yet it never comes! It's been almost 8 months! Go to another apartment complex that won't lie to you and withhold hundreds of dollars from you. *Grove, please don't reply with "call us or send us an email" since we've already done that 50 times to no avail. I'm waiting for you to call and email me back."

"They charged us $1192 for a termination fee when we DID NOT terminate our lease early (we paid the rent on time for the entire 12 months)! I've tried emailing multiple email addresses, calling countless times, and leaving messages requesting a callback over the past 2 months to dispute this charge and get our deposit back that they are withholding from us without reason, but they have never once emailed or called back! One time they actually did answer the phone and said they would look into it and call me back the next day--that was weeks ago, and I have not heard from them, even though I've continued calling. This is ridiculous and extremely unprofessional. Please give us our deposit back and cancel the erroneous early termination fee! **Update. It has now been over 6 months since we left the Grove, and we still haven't gotten our deposit back. They've promised us about 7 times that the check will be there next week. A month ago, a check finally came, but it was for $200 less than it was supposed to be, so they again said they full check will be there next week. 4 weeks later and still nothing. As for living at the Grove, we witnessed many drug deals, it was a regular occurrence for people to blast their music literally at 3am, we had to tell our guests not to freak out when they hear screaming outside at 5am--that was pretty regular, witnessed fights, and more. And even with all that, we completed our full 12-month lease."

"DO NOT MOVE HERE! These pictures are what you can expect from a "move-in ready" apartment at the Grove at Temple Terrace. Before moving in, the staff was inconsistent when giving us information regarding the apartment. We were told we could move in any time after 10:30 am, but the cleaners were still there when arriving to move in in the afternoon. There is a lack of internal communication. When I get to speak with someone who works at the office, it's rare, considering when I call, I am transferred to a third-party number, and it takes them days to return phone calls and answer questions that could be a simple email. The staff often gave different answers when we asked about our apartment and moving in. After the cleaners left, the fridge was still dirty leftover from the past residents. Not only is there a crack for the a/c to escape and bugs to enter through the broken sliding glass door, but it also does not even lock. There is only a screwdriver currently keeping my glass door from getting broken into, placed by maintenance when told about the broken door. When moving in, two smoke detectors, vent covers, and three doorknobs were missing. When using the dishwasher the first time, water flooded the kitchen floor, and there is visible water damage in the cabinets. These living conditions are completely unacceptable and dangerous. The Grove at Temple Terrace has yet to give a move-in condition form requested since picking up the keys because they did not have printer paper to print out the form when initially asked by my roommate. The person at the office said they would tape it to the front door, but that did not happen. When going to the office to ask for it again the next day, they still had no paper. After my roommate walked out, the staff locked the door and taped a sign that said "closing early" to the door. Knowing they have a unit in this condition, terrible management closed their office when confronted by a resident living in an unsafe unit! All this company has managed to do is take our security deposit, one month's rent, and other costly fees that do not replicate the actual value of this complex. They have yet to address these issues or answer why our apartment was not ready before moving in. Note: this lease was signed well over a month before our actual move-in date; there are no excuses as to why the unit is in such horrible condition. Updates if and when The Grove at Temple Terrace can answer questions and take care of these high-priority issues."