Bouche Appliances 8822 Southwest 131st Street, Miami, FL 33176

"Excellent service, great prices, outstanding delivery"

"Best service - friendliest people who go out of their way to be helpful. Top of the line experience, even more so in Miami. Fairly priced and they even looked for manufacturer discounts for me, without me requesting, to ensure I got the best price. Can't say enough good things."

"Albert is awesome. Despite it being right around closing time he made it easy to understand pros and cons of different appliances strategies. When we finally redo our kitchen there's no better place to go"

"I have had multiple appliance installations in the various homes I have lived in for the past 25 years. This was the absolute worst. The installers showed up 6 hours late, tried to drop off the appliances and not install them and then damaged the brand new hose that was part of the installation kit. They caused a leak in a brand new disposal and I’ve had to pay $350 extra to have the damage fixed. Beware if you buy appliances here…."

"Overall experience with Bouche was very good. Javier the salesperson was excellent. He is extremely knowledgeable and he directed us to appliances that would fit our needs, he did not let me choose just on looks alone - he educated us on the different features the products offered. Javier took the time to help us understand the financial impacts of our choices, as there were specials running with some vendors and not others. He also went out of his way to send me videos and pdfs so that I could feel comfortable with the decisions my husband and I were making. Billing experience - the online payment feature was easy to use, in addition, we needed a refund and we received it within days. Excellent service. Flexibility - Very accommodating with schedules. I had to pick up some items early and others were delivered. Returns / Exchanges - we received a damaged oven and we received the wrong dishwasher (Bouche notified us of this error). We simply took pictures of the oven and had a conversation. They exchanged our dishwasher, picked up our damaged oven and our new replacement oven was ordered. Very simple and prompt service. The only experience I had issue with was what happened after we ordered our new double oven to replace the damaged one. The new oven did not arrive the day promised. I realize this is not Bouche's fault; however, it was the way it was handled. I didn't feel there was a sense of urgency, nor interest in our problem. The oven was supposed to come right before Christmas and it was delivered a week later. I know Christmas is a busy time, but it would have been great if there was a little more concern - the "it is Christmas" i understand, but throw me something, a sorry just didn't work for me, not after all we purchased. Our purchase: Coffee machine, double oven, dishwasher, refrigerator, beverage center and induction cook top. Every appliance works exactly the way Javier described and I am really happy with the quality and functionality of our purchases."