Firestone Complete Auto Care

"They lied and said my tire couldn’t be fixed because it was “too close to the sidewall”. The nail was nearly in the center of my very side tires. I was smart enough to know better, but saved $450 by getting my tire patched elsewhere. Beware they will try to sell you something you don’t need because either they don’t know better or they’re deceptive. Either way, I will avoid this place in the future."

"I figured I would give Firestone the benefit of the doubt after a family member had a bad experience (they wouldn’t rotate his tires). I set an appointment to rotate my tires and they wouldn’t do it since my tread was “in the yellow”. Proceeded to immediately try to sell me 4 new tires. After that didn’t work, tried to sell me an alignment. I went immediately to another mechanic who said the tires are pretty much new and no problem to do the alignment. Go here if you want to be conned into buying a bunch of stuff you don’t need. I won’t be going back."

"no better car shop out there. The whole staff is especially kind, trustworthy, and welcoming. I never feel intimated here as they always explain everything in full and take care of you. Crismery is the best and makes the shop feel so warm and welcoming. Couldn’t recommend her or her team more!"

"I went in to get an oil change and to get standard breaks put on the front of my car and to get the back brakes cleaned and readjusted. Took about 2 hours. And about $200. I have a Hyundai accent 2013 sedan. To me that is not a bad deal and it did not take too long. I seen people take a lot longer than 2 hours to do an oil change and to put on brakes. The customer service of the two gentlemen in the front counter was above and beyond. They were very nice and professional and knowledgeable. Isiah helped me and my mother most of the time. I also have a Firestone credit card and I use it when needed often. Would definitely recommend to a friend or family. And would return."

"I have been a long time customer of Firestone and it is truly sad to see how my LAST experience was with them. I came in to get four new tires and an alignment. Needless to say, I my wheels were scratched and they denied it. I wash my own car and I am very meticulous about what belongs to me. I know every scratch and imperfection my car has. I didn’t take before pictures but you guys should whenever you get your tires replaced. I will be doing so from now. Unfortunately, this lesson came at a price. Moving on to management, Crismory E. Is the store manager of this branch, she handled my complaint very unprofessionally. She made my experience worse by denying my complaint in a rude manner accusing me my wheels to have those damages previously caused by wear and tear. I was very disappointed and upset with the way she handled the situation. Management positions require a level of professionalism that she clearly lacks. I will be bringing this matter up to corporate."