Gucci

"My wife was on a quest for a Gucci wallet, success. I am going back today for the men's elixir cologne. It's adorable how all employees dress alike, might make them crazy, but it's Gucci. Five stars because it lives up to the business model and it is what you should expect when you visit here."

"If you are familiar with Italian hospitality, Cheryl is it. If you are familiar with Italian craftsmanship, Gucci is it. Whether you are familiar or unfamiliar, if you are in the market for some luxury goods, do yourself a favor and go see Cheryl at Gucci. Their products are wonderful and Cheryl will treat you to the best. Five stars and five diamonds, Cheryl"

"I'm a regular at Gucci and typically the service is amazing. Greeting as you walk in is a norm. However, this location doesn't understand the concept of not judging a book by its cover. I walked in yesterday with my suit on and the staff flocked to me to greet me and ask if I needed anything. I was approached several times as I looked around and told them I'd be back the next day with my GF to pick up a new bag and matching sneakers. Today when I arrived I was wearing shorts and a T-shirt. What a difference in service. We walked in the door in front of two other woman. Not only did they not greet us but they walked around us to greet the other 2 women. We were not approached once as we browsed and we made the trip specifically to pick up a bag and 2 pairs of sneakers we wanted. No one said a word to us the entire time or when we were walking out. I could have asked for help but I will never give this store business. The irony is we were both wearing Gucci sneakers, I'm wearing a Gucci belt and carrying a Gucci satchel. I don't even think they realized it... Avoid this location out of principle. UPDATE: The manager reached out to discuss the situation and ask for more details. She was very professional and showed this is something she took seriously and will address the staff by using this as a teaching opportunity so it doesn't happen again. Good response from the manager."

"I went to exchange my belt for a smaller size how due to the fact that I purchased it from Guccis in Sawgrass they would not exchange it after calling customer service and being told I could bring it in even after explaining that I purchased it from sawgrass they said it would be fine just as long as I had the receipt tags were still attached and I was still in the 14 days drive the 1hour and 30min ride just to get there and be told they couldn’t do it cause it came from and outlet mall all though Gucci in sawgrass is not an outlet it is just in the outlet mall and I paid full price smh I had to wait at least 25mins before being told this will never go back to this location. Sawgrass is much better and has phenomenal customer service"

"This location is absolutely beautiful, large selection and great service. Made my teen's very first designer purchase here."