La Quinta Inn & Suites by Wyndham West Palm Beach Airport

"The room and property looks run down. There was no hot water and it did not get resolved during my stay. I had a wedding to go to and could not get ready properly. The sheets were stained. There was no one at the front desk by the time after I discovered the sheets so that was not resolved either. The wheelchair accommodations were not great. The sink was tilted, so everything kept falling into the sink, but there was no counter or anything to put a toothbrush on. The hotel looked unfinished. I'm incredibly disappointed and will not stay again. His was my first experience with La Quinta and i do not think i will return to one. Wheelchair users, I do not recommend staying here."

"By far my worst hotel experience ever. The person at the lobby was not precisely friendly. He charged me an extra $100 on my credit card and just said "sign here". -Excuse me, what is this? - Security deposit. - Ah ok, thank you for explaining. When we got to the room, the card key reader would not work properly. I had to try about 10 time before it would unlock the door and let us in. I will report that later I thought. The bathroom was provided with only 3 towels. What???? We are a family of 5. When I requested more towels, the manager blamed me for not declaring the total number of guests. My reservation clearly stated 2 adults and 3 children. He did not believe me and argued about it. On our second day of our stay, we returned to the hotel in the evening and discovered that we did not have room service. Everything was exactly as we left. No beds made, no clean towels, nothing. When I reported, the manager informed that they don't provide room service unless we request it, what???? First time in my life I hear that. Ok, Can we please have room service tomorrow? Yes sure.Thank you. Room service never happened on the next day nor on any day of our 4 nights stay. We had to make our own beds and hang the wet towels on the chairs and reuse them day after day for all our stay. What a nightmare! This ruined our family trip. Our misery was so overwhelming that I never had the chance to report the faulty card key reader. We just endured it. Do you a favor, never stay in this hotel."

"Not good. Booking errors by a 3rd party reservation company for Wyndham. So the hotel was expecting 4 guests, not the two guests and one pet we confirmed... several times... So we had to change rooms when we walked in with the pet after we had checked in. We were told the rate was complete and inclusive by the booking agent No.. we were required to pay more for the pet at the hotel. We were also required to supply a prepaid damage fee which is returned within 3 to 5 days. Okay.. No problem, but we should have been properly advised up front. Wyndham didn't care to deal with inefficiencies by a third party reservation company. We tried to share our experience and thoughts but Wyndam wasn't interested. And there is but a trickle of hot water in the bathroom sink. But... Bonus... we were also not told that we get free coffee and muffins for breakfast! So there's that!"

"We originally stayed here back in June of 2023 and had a great experience. No fast forward to Jan 2024. Do not stay here. The desk staff are help and nice. Housekeeping did not come to our room and check it. No trash was emptied or dirty towels picked up and fresh towels left. The hotel posted that this was a SMOKE FREE hotel. This is a lie. Our floor and the elevators smelled like weed."

"Good value for the money. Clean and sufficient. Room service was good and cheaper than Door Dash. Day staff was excellent. Night staff was a little less polished. Lost my jacket during check in and found it in the lost and found in the morning. So service is 5 stars!!"