Red Roof Inn Jacksonville Airport 1063 Airport Road, Jacksonville, FL 32218

"***DO NOT STAY HERE*** My husband & I booked a one night stay here and from the moment we walked into the office we knew it wasn’t going to be a good experience. The front desk staff was rude. We were exhausted and just needed to sleep so we booked it hoping that the room didn’t resemble the office but we were met with disappointment upon walking in the room the room smelled, the door to the bathroom wouldn’t close, its a non smoking room and there were cigarette burn wholes in the blanket and the side table was broken. We decided to pack back up and leave. The front desk staff continued to be rude and didn’t want to give us a refund and stated we were there for over 40 minutes. Also stated the manager wasnt in and said “No you cant have a refund.” We called corporate but they were only able to forward us to a complaint line to make a complaint and give us a number to call back Monday. I have never stayed somewhere like this and i have stayed at a Red Roof back Upstate and never had this problem."

"Upon arrival the staff was warm and gracious, the location is perfect if you would like to be near the airport. I prefer being on a ground floor and in and out at my leisure, so motels work for me. The room was clean and there was fresh linen/ towels, soap etc... No phone in the room but I had my cellphone so I managed. The room could use some updates mainly the shower/tub but it was functional. I did call the front desk for the toilet because the seat was loose and they took care of it right away. Housekeeping came by each day to clean and did a great job Overall it was a pleasant stay and the staff was friendly and accommodating. I would go back and stay again."

"I have been staying here off and on since June. The change in the environment has been tremendous and amazing. The property has really done a complete turn around. I feel safe all the time, there's no loud or disorderly people hanging around. The management and staff are amazing and helpful. It really is a complete change from 6 months ago. It's my go-to in this area now."

"I made a reservation here for a king size bed so we could stop while traveling. Wasn’t expecting anything amazing. I booked on Expedia and did not have to pay until I got ti the property. When I got there, my reservation has been cancelled, I was never contacted about this change. The guy at the desk said they only thing he could think of was if it tried to charged my card and got denied, but I never got a notification about a charge either. Annoyed and exhausted because it was nearly 1AM, I just asked for another bed. All that was left for two doubles for more money than I had booked the king for. I wish I’d gone across the street or anywhere else. Room was dirty—toilet literally had pee on it, cigarette holes in the blankets, old keys from past guests on the floor…i understand you get what you pay for, but if you need a cheap stay in Jacksonville, go to the developer inn. We stayed there a different night and it was much better quality for price."

"I’m so glad I skipped the reviews! My room was fantastic! It was clean, quiet, no one bothered me, no one beating down the door at 8 am to remind me that check out was at 11. And everyone was so nice! I loved that they were joking around with each other. I really am glad I stopped here for the night, so much so, I actually extended for another night! Thanks guys for making my stay comfortable and nice"