SpringHill Suites by Marriott Jacksonville North I-95 Area 13550 Airport Court, Jacksonville, FL 32218

"Omg, the beds were horrible. I ended up waking up at 3 am but I waited until 5am to go to the front desk. The bed was so hard my back was hurting. I asked for a room change. They obliged me, but it was 10x worse. This bed had a dip, so I slept on the sofa bed. I would say the staff was nice, but I think the deliberately put me in a worse room next to the cleaning people because that's all I heard at 7 am. I thought someone was coming in my room. I've never had a bad experience at a Marriott, but this was by far the most disappointing stay. I hope they rectify this."

"Stayed for one night in November of 2023. Never again. I have Ambassador status with Marriott and have been with Marriott for over 15 years. I have seen a few bad ones. This is one of the worst. Poorly maintained, doesn’t at all meet Marriott cleaning standards, and a GM named Kim who isn’t qualified for her job/doesn’t care about helping guests. I reached out to her about my experience and was met with animosity and combativeness. Just wanted to talk with her about what I experienced and what needs to improve. I took it to Marriott corporate and they helped out tremendously."

"Attending a memorial service in Jacksonville I selected this hotel. What a mistake. No shuttle while the website had it listed and all other hotels in the area have one. Spoke to manager but was told we have had one since August. No discount, nothing! $25.00 dollars each way. I would have stayed in a hotel that had one. She the Manager didn't care. Light dimmers in the room were pushed in and did not function so had to unscrew the bulbs to get them to turn off. Garbage bags not lined in the trash cans. (Do it yourself) Stains all over the couch. After first night returned to the room and although the bed was made up the coffee maker was not cleaned up and no new coffee in place. Door frame had significant damage from being pried open. Was wondering where the body was! Gym equipment old and dated. Some of it missing when you look at on-line pic. DO NOT STAY HERE, RUN!!!!"

"Bait and Switch situation. Would not recommend this hotel until it is remodeled. It’s not okay to provide a letter to your guests after they book a room, stating that you acknowledge the stains and warn down furniture. While asking full price. The pictures on the website were deceiving. If I wanted a SUITE. Covered in stains and warn down furniture; I would expected a way lower price. Also, I would have gone somewhere else. We were looking for a nice vacation. Not a “good enough hotel room”. There were so many issues. My main issue was the stains that were everywhere. It’s hard to not question what else in the room was not clean. The pictures of the hotel on the website are not how the hotel room or hotel looked. After messaging the front desk about our concerns. All they said was “we will let the management know”. Which management did nothing. Super disappointed with this hotel. I would not recommend staying here until they get their act together."

"A good hotel that need $10,000 budget for deep cleaning and few other. Room size is good for individual and families. Location is good. The carpet is dirty and need a deep clean. Need couple of extra toaster and Waffle maker in the breakfast area. It is not acceptable to have 1 of each for so many people. Every one is waiting for their turn ! You can do lot better with little investment!"