Staybridge Suites Naples - Marco Island, an IHG Hotel

"First, staff very pleasant. Bed and sofa very comfortable However, night staff 'back in 2 minutes' often for 20 MINUTE smoking out back at the same time! Another night desk staffer, turn the volume on the front desk phones off (which accounted for no answer for almost an hour) and then was found sleeping! None of the USB ports in the lamps work, phone ended up dying overnight; Housekeeping staff didn't bother to make sure that the coffee pot lid was on properly, causing hot coffee to spill all over me on first morning! And none of the staff including maintenance,and so-called IT (who was barely understandable-and admitted he was reading from a manual??!!) Knew how to use the stream/cast from device- had to figure it out for myself! Turned out to be simple(but the later snoozing clerk said it was 'complicated'!) Put the garbage cans outside the door on a weekend, and Too lazy to even put the new garbage bag in the can-Just left and hanging over the side for me to do! Also funky odor in the great room area on weekends. Nice Staybridge, great location but largely @#&$ show(but pleasant) staff. Checkin (and one desk person) was the only positive staff experiences."

"I travel a lot and Staybridge Suites in Naples/Marco Island has the ideal combination of value, comfort, convenience and staff. Shout out to Kenji at the desk and Jim the night auditor for pleasant interactions. Great accomodations, facilities and complimentary breakfast. Did I mention location? Close to everything."

"I really like this hotel for business travel. Great rooms, friendly employees and convenient location. Close to 75, Publix, and many restaurants. They have one of the best complementary breakfast I’ve seen at a hotel and also do a free social hour with appetizers and drinks."

"We had a wonderful labor day weekend stay at Staybridge. The staff was very friendly, courteous and accommodating. We still don’t get why this is a two star when the room, amenities and perks are so much more than 4 and 5 stars we’ve stayed at. Don’t forget to say hi to Luis who, along with his team, makes the most amazing breakfast."

"This hotel is an all time favorite, the amenities , the room quality and the hotel staff are beyond compare. We appreciate the attention to detail , cleanliness and professionalism we observed. Also, thank you to Luis who attended to the morning breakfast and to his professionalism, friendliness, eye catching detail in organizing, cleanliness and making sure each guest left with a smile. We appreciate him greatly as he made our stay extra special."