Giggle Moon

"I have been visiting Naples with my family and shopping on 5th Avenue for almost 10 years now. I have typically enjoyed shopping in the past at Giggle Moon especially since having children of my own. However, given recent events I will never come back in this store and want to make sure no one I know goes there either. We picked out several items for my son and daughter. After being rung out and walking out of the store the sales associate came running after us and said she charged us for a pair of shoes that we didn’t get and they belong to a different family. She asked that we return to the store. Initially, I was thankful this was caught before leaving; but, then, the sales associate only gave us STORE CREDIT. I understand if I came to return something that I picked out and store credit was only offered however this was a pair of shoes for a child much older than mine that I didn’t look at or pick out. The sales lady was the one who incorrectly charged us and gave us these shoes. She REFUSED to return all of our money even though this was the stores fault and said it was store policy for store credit. She refused to call the owner to explain the situation as I am sure anyone would have said yes please give refund given the circumstance that the store was the one who messed this up. Not only did she refuse she was rude and unpleasant in the process - this is absolutely unacceptable. We do not live local; thus, store credit not only doesn’t make sense but is horrendous customer service. I will never be returning."

"I first and foremost have to say this was our best experience with going into Naples for the day. My husband and I were recently staying in Marco Island and decided to drive into Naples before the hurricane weather started. We came across this store and I have to speak on behalf of Susan, and say how amazing she was! She helped us find the perfect gifts to bring back to Buffalo for our two children. She was so kind and helpful and just made us feel right at home. This was also our first time experiencing any type of hurricane and she was so calm and made us feel so much better. The store is absolutely beautiful and a must see if you are heading into Naples for the day or a vacation. We cannot thank her enough for everything and we look so forward to visiting the store when we come back! Great gifts for all children here!"

"We need more shops like this small business! I love every time I go in to shop, I find something new for all different ages! Gifts for all of our nieces and nephews for sure! My daughter who is 7 is obsessed with the purses and fun books! Susan is so welcoming and truly cares about the customers that come in to purchase something special! She shipped the best package for me with just a few questions answered! Now, I’m the best gift giver- they loved the Esme pajamas!! Thanks Susan and Giggle Moon!"

"Lovely children's shop. It was the perfect place to buy a gift for my friend who is expecting! The shop manager was so helpful and kind to me, showing me a bunch of different gender-neutral options since I didn't know if the baby was a boy or a girl yet! There is a huge selection of clothing, toys, books - it's the only place like it in Old Naples!"

"Beautiful kids boutique. The prices are higher than target because the quality is way higher than target. Bought my daughter few clothes and underwear and she says it’s the best few pieces of clothing she had because it’s soft, stays in the same shape after washing and doesn’t rip like Carter’s clothes. The sales person was great, very friendly, we forgot our masks, she still let us in. We visited in September 2020. Next time we’re in Naples I’ll stop by and get some more clothes because quality matters. Thank you!"