Mandarin Pet Emergency Hospital

"I've had two instances where I had to bring my dog to Mandarin Pet Emergency Hospital — one time where he ate a sock a few years ago when he was only four months old, and more recently, when he experienced a bout of bloody stool after picking him up from boarding. Both times, it was late at night and on the weekend when our regular vet was closed. I was stressed and scared for me dog, but in both instances, the technicians and vet were so calm and reassuring. They were kind, listened, and provided detailed instructions where needed. Most importantly, they were successful in treating my dog in both instances. I can't imagine the difficult situations they handle on a daily basis in addition to late hours, and I'm so thankful for their expertise, patience, and kindness. I'll also add that their pricing seemed more than fair and reasonable for the services provided. I also appreciated that they followed up the next day with a phone call to see how my dog was doing. Overall, they made a difference in my best friend's life and health, and I hope they know how meaningful their work is. Thank you again for everything!"

"Overall 3/5. The vet techs were 5/5. Excellent, gentle and very pleasant. My complaint is of course the cost. We were given an estimate range for a cat’s urinary blockage of $1800 to a high estimate of $2200. Surprised that when I picked up the cat I owed $2400. When I called for clarification the justification was that the military discount brought it down to the upper estimate cost. Overall from other estimates I found I was significantly overcharged. Obviously that doesn’t come to play when finding an emergency vet in the late evening, but I likely won’t be coming back here. Thank you all for your help, but price gouging desperate pet owners isn’t how to make repeat business."

"Brought my 7 month old puppy for a possible eye injury; I could tell he was in pain and our normal vet would be closed the following day. We arrived at around 9pm on a Sunday. They brought us back as quick as I could fill out the intake paperwork. Dr Greshake was kind and patient, he did as best an exam and testing as my dog would allow and ultimately gave a diagnosis. He answered any additional questions and I felt happy with what I understood from him. The bill was much cheaper than I prepared for and the techs were attentive and sweet. We were on the way home with meds within 45 minutes. I’m very thankful for the help they gave."

"Frustrating experience because it felt like no notes were being taken by the staff while our dog was hospitalized for 2 days there. Every time we called to check on our dog the staff told us no notes were left by the shift before them and they didn’t really know. On top of that when I went to pick my dog up he had a raging ear infection that was left unattended for his entire stay. For almost $2k in medical bills I expected better. Only reason this isn’t 1 star is because my dog is healthy and on the mend and I am grateful for that. All in all this place is fine for an emergency but overall unorganized, expensive, and just not the best experience. Bottom line, for the amount of money spent I thought there would’ve been a bit more thoughtful care."

"We are so thankful for Mandarin Pet Emergency Hospital! The doctors and staff are so kind and compassionate. Our Garcia girl was bit twice by a water moccasin - after normal business hours, of course. We live near Waycross, GA and our local vets were all closed and unreachable. We were halfway to a place in Valdosta, GA when that office called us back and denied service because their “system crashed”. We u-turned it to head to Jacksonville while making phone calls and trying to find a place that would see us. Beyond thankful that we ended up at Mandarin Pet Hospital! Everyone was so communicative, and kind, and kept us informed at all hours of the day while she was there. They went above and beyond to put these worried pet parents minds at ease. Thank you so much!! You will forever be our emergency pet hospital of choice."