Watson Clinic XpressCare Highlands

"Thankful Xpress care is open on the weekends and for the Dr my son saw today. Even with quite a few people there waiting we got in rather quick. They always have done a thorough job when we go here. Glad the Dr ordered an xray for my son and was able to determine he had bronchitis and on the verge of pneumonia."

"Would not recommend! The front desk workers are extremely rude. I take my child to a pediatrician at this same office with Watson Clinic, so when my child fell and busted her head open, I took her here to get it cleaned up and stitched up. I called on my way to make sure they could see her, and they said bring her in. When I arrived, with a 3 year old who is bleeding from the head, she asked me about my insurance information. They had all of my information on file. She proceeds to tell me that she is doesn’t “think” they take my insurance, and that she is surprised that my Watson Clinic pediatrician does. I explain that I’ve been seeing the pediatrician since my daughter was born, and I’ve never had an issue with the insurance. She then brings out a big binder to look up everything. I finally just said, if it was an issue, I would go somewhere else. And that I was very upset that I had a three year old bleeding from the head and the most important thing to them was payment. I left and went to Bartow Regional, and they were wonderful! It’s become evident to me that the whole Watson Clinic organization has lost its passion to care for their patients. Its main focus is the almighty dollar. I am seriously considering changing my daughters pediatrician, my doctor, and my OB/GYN. Also, this is not the first time the front desk worker has been extremely rude to me."

"0/10 would not recommend. The front desk staff I encountered on this first and last visit was rude and confrontational. A nurse who I was not even speaking to was also rude and confrontational toward me because I *gasp* left the parking lot with my small sick child for the 3 hour wait which, had I known the wait time before I checked in and paid my copay, I would not have even done those things and we would have gone elsewhere to begin with. Someone smarter than me outside was on the phone with another urgent care whose wait time was 30 minutes at this exact time. Will go there next time."

"If you're in a rush or have some sort of time crunch, don't come here. We were told a 3.5 hour wait. We are at the 2 hour mark and we still have quite an amount of people still ahead of us. They have no system to text us when they are ready for us. The seats are super uncomfortable. There is only 1 TV that is only playing the news. This is a family medical urgent care but there are no accommodations for kids. Just go anywhere else if you can. Especially if you think its urgent. This place's name does not match its service time. The people are nice and thats about all it has going for it."

"Dr. Band was excellent provided treatment in a professional yet friendly manner. I had to do a follow-up two days after my initial visit which was scheduled and he addressed the issue I had since the first day. I could not have asked for a more comfortable atmosphere. The nurses were great as we're all the other staff."