DelCharco M.D. OBGYN 2801 Southeast 1st Avenue, Ocala, FL 34471

"Very Professional, Brittnie Sanders was very helpful with my problem. She answered all my questions, and I did not feel rush. A very exceptional experience with a new doctor's office. Highly recommended."

"Due to the standard practice of this office not informing patients that Dr. DelCharco doesn’t do deliveries until AFTER your first appointment (because they know it’s difficult to switch providers at this point) and the office manager showing no interest in how I was impacted, I wanted to share this upfront and how it can impact you so you can make an informed decision if this is the best practice for your maternal care. Dr. DelCharco only saw me twice throughout my pregnancy and the second time was ONLY because Megan (NP) made sure of it. Considering there isn’t a midwife here, he doesn’t do deliveries and no one else specializes in obstetrics, he should at least make sure patients see him for certain visits like initial, 20 week follow up, postpartum etc otherwise it comes off as greed and not providing this service in the best interest for patients. My water broke early outside of office hours. I get it, not their problem, but since Dr. DelCharco doesn’t do deliveries, the hospital did not have access to my records and ordered duplicate test because it’s the offices practice to not share the patient file with Advent until 36 weeks. I emailed the staff while being induced to let them know I would not need to go to my 36 week appointment and didn’t even get a reply to say congrats or we hope everything is ok just an automated email scheduling a follow up six weeks out. 36 hours after my baby was born I received a very automated voicemail stating the office was going to close but they would try to call again tomorrow. They could have checked with Advent to make sure all was well and at least sound happy when leaving the voicemail. While many offices rotate physicians so you can be comfortable with everyone who may deliver your baby and the providers have an optimized schedule, it doesn’t work for this office. This design made the staff very uninvested in providing maternal. Twice they came to me while I was checking out realizing they didn’t go over something with me in the room. The NP are nice but it was always very automated, weight, blood pressure, no questions, see you next month-a previous provider listened for the heartbeat with me, talked openly about concerns and how I would want to handle, proactively provided education and discussed what to expect next etc I only felt a fraction of this on a handful of visits. Other offices are seeing patients post partum within two weeks. This office is still practicing six weeks and you will still only see an NP. Again, the NP are nice but not interested in making sure you’re ok postpartum and you still won’t be scheduled with an OB or midwife who actually specializes in this. From a financial standpoint- The office elects not to submit the funds they collect upfront to your insurance and rather than ask if you would like the money applied to your deductible or refunded, they silently apply a credit on your account so if you switch offices and don’t catch this, you’ll never know. I struggle with the lack of ethics here-there should be a law that they’re required to give you the option of what to do with your money- there’s not, but as someone who takes a code of ethics, you can simply choose to be transparent. Shanon, the defensive office manager, insisted my insurance had not paid them for a visit and I needed to come out of pocket. I tried to show her that it had been paid but she insisted it wasn’t. Rather than take the time to call their billing department, I had to waste my time calling the insurance company to verify what was on their website, then tell her again it was in fact paid and they had cleared the check over a month prior. Sometimes, you need to take a step back, realize the patient might be right and just say sorry…and mean it."

"1. Efficiency from front to back office. 2. Most important still is that this doctor cares and cares enough to listen, to suggest without pushing and to ease concerns with regards to surgical repairs needed. Am I looking forward to surgery? No. Wish I didn’t need these repairs. Am I confident I’m in capable hands and that the end result will be a better quality of life? You bet! Looking forward to feeling like myself and getting back to leading an active lifestyle again."

"I love this office! I've experienced other gynecology offices and the run of the mill doctors office to get checked out and decided to come here through a reference. Doctor Sanders is amazing and makes me feel at ease and comfortable. Her communication skills are exceptional and is timely with any results. The reception staff is just as wonderful and kind. I have never had a better experience in any other office and do not plan on going anywhere else."

"It’s truly a great practice. The waiting area/rooms are always spotless, and the staff is friendly and on time. I’m a new mom and drive about an hour to get here, and I enjoy coming for my visits!"