Highland Diamond

"I came in Dec with my 2 daughters to get diamond earrings for one, while the other daughter and I got our rings cleaned plus missing diamonds added. We are all SO happy with the above services!! My ring was ready (sweetly) on my 36th wedding anniversary! It is as beautiful as the day I got it and I can't stop looking at it. My younger daughter feels the same way about her ring. Thank you for the excellent service! PS: My son in law said, "I never knew you had a diamond wedding ring. Why haven't you been wearing it all these years?" (I'd never taken it off -- it just didn't sparkle any more !! ;-))"

"We absolutely love Highland Diamond! John (the owner) is amazing and always takes care of us (cleaning and fixing our jewelry and watches in a pinch). Their entire staff are knowledgeable and personable. They have an amazing selection of diamonds and jewelry! They should be every couple shopping for an engagement rings ideal destination…5 stars all around!"

"Update 12/26/23: Circling back regarding this review to appreciate and acknowledge the owner's proactive communication and efforts to rectify the situation. Their prompt response is appreciated, and I've updated the star rating (from 2 to 4 stars) on this review accordingly. However regrettably, due to my experience, as well as the handling of certain aspects when resolving, and misinformation in the owner's google response, I've decided not to revisit the shop. I genuinely wish the establishment all the best for continued success. Thank you again for your outreach. Warm holiday wishes and a Happy New Year to you and your team. Original Review 12/16/23: Not a great first impression. Lovely selection of diamonds & jewelry, but service and quality of work needs significant improvement. I live in the neighborhood & went in for a quick watch battery replacement. When my watch was returned it had a large scratch on the bottom where the battery was replaced. I know 100% the scratch was not there prior as I inspected my watch throughly before handing it over to them. (Photo shows minor scratches on the bottom as the watch is a few years old, but the large scratch was made the man (owner?) that replaced the battery). This is not acceptable & very disappointed he would not be more careful. Unfortunately I did not see the scratch until after leaving. Regardless of jewelry brand or cost, all items should be handled with care. My watch is a danish brand, & to replace the battery through the company itself, would have had to mail to Denmark. Compared to other jewelers in the area, Highland Diamond charges slightly more for a battery replacement ($25), which I was fine with due to convenience of location. In addition, the man was not the friendliest or most welcoming. As I looked around the shop while waiting, his attitude/tone also reflected in how he spoke to his associate Karen during various moments when she was trying to help straighten up the shop (would think if a customer is present in the shop, one would be more mindful in how they speak to their staff.) Coming from a family line of entrepreneurs and a business owner myself, you notice everything. Karen on the other hand provided excellent customer service as I waited for the replacement. Thank you again Karen."

"John was absolutely amazing! I wasn't there to purchase anything, but I had dropped a slim silver ring on the floor that led to a small dent in the ring. Brought it in and John and his team were able to fix it super fast! They did it for free. Seeing I didn't have a box for the ring (it's a gift) John offered to give me a ring box and bag completely for free! Just a super enjoyable experience."

"We have found a jeweler for life in Highland Diamond. From our very first visit to learn about different types of diamonds, to the custom engagement ring my husband built with John, to every piece of special jewelry in between, Highland has been amazing to work with. We love stopping in to chat with John, who always has the perfect recommendation for us. On top of our amazing wedding bands, him and his wife helped my husband pick out the most beautiful necklace for my wedding gift. We have already sent a number of friends to him who are looking for engagement rings, and will continue to do so. We love working with Highland Diamond and can’t wait for many more special pieces in the years to come!"