Lullwater at Bass

"My wife and I have been here for a month now and we are so extremely grateful to be a part of the Lullwater family. Ashley McKinnon has been great since day one. Very helpful, very responsive, and always willing to answer any questions or address any concerns. I have had one maintenance request for a ceiling fan, nothing major at all, and the gentleman was there within two days. At this rate, we look forward to staying for a while. I would certainly recommend these apartments to anyone!"

"I would not live here for many reasons. 1) When I was trying to sign my lease. I was told by the leasing office that i would get 1st floor and they showed me a 1st-floor apartment. But instead, I ended up getting the basement apartment. 2)Walls very poorly insulated and you can hear people above you talking and laughing. You can also hear the toilet being flushed and hear the shower running as well from other apartment. 3)Right before moving out, we had a rat/mouse issue to which after hours is not considered an emergency. They placed traps once and caught one. No expert was called to resolve this issue. Per office, maintenance was told to place more traps. I am currently pregnant to have a live rodent where you cook food it just unhygienic and unsafe. Not all the rodent was in the kitchen drawers but would climb through the vent and have eaten the insulation. Legit, had insulation fall from the vent over the sunroom. Absolutely nothing was done for every complain made to the office."

"All I can say is that every evening when I turn into the complex to come home I say, thank you Lord. This place is well-maintained, if you have a problem and report it they handle it immediately and respectfully. It is not brand new and perfect, but neither is the house that I just sold. I love living here, and being retirement age I feel very safe and secure. I have awesome neighbors and everyone is friendly. Meredith is the best thing that ever happened to this place. She made me feel so welcomed the first moment I visited here. The maintenance staff is amazing, I feel very comfortable allowing them to enter my home without my presence. I have lived here more than six months now and I plan to be here for a long time."

"I just moved out of there and they are attempting to collect over $1000 in damages that did not occur. Old management was so much better to work with. The current management is unfriendly and because of COVID they will not do any maintenance on the apartments. They use to have monthly pest control and now that is gone. Additionally, I had squirrels scratching in between my walls and I was scared to death. There have been robberies to the apartments prompting them to send notices to be aware of your surroundings. Apartments are poorly insulated resulting in a huge electric bill. Also, found that residents were casually smoking illegal substances while I was on my nightly walks. Not a safe place for your children. I would stay away from this property at all cost."

"I wish I could give this place less than 1 star. I moved out of this apartment complex last summer and leaving was the best thing I could have ever done. I was so relieved to be out of there that I didn’t even mind paying the extra to break my lease. I lived there for about a year and I was absolutely miserable. Mack and Anna are very frustrating to work with, not very understanding, and I was even told that I was “very rude” by one of the staff in the office. The grounds and pool are beautiful, but unfortunately I can’t live outside. The apartments are terrible. The walls are so thin that you can literally hear EVERYTHING that goes on everywhere around you. I could even hear kitchen cabinets closing in the apartment next to me. I have a piano and I apparently annoyed my neighbor so much that he came to my door and verbally assaulted me (on my doorstep, in my face) one evening. When I went to the office in tears the next morning my neighbor had already gone in to tell them that he had had a conversation with me. I told Anna that he had been very aggressive but unfortunately Anna believed his story that he had only spoken to me. I basically lived in fear for several months after that until my neighbor moved out. I went to the office several times to express my anxiety and fear about running into my neighbor in the building, because he had been so hostile with me, but the office never did anything to relieve my concerns. I am a single female and I didn’t feel safe and I didn’t feel like the staff had my best interest at heart the entire time I lived there. Bottom line, look for somewhere else to live. Don’t be like me and let the “luxury” apartment title fool you. Find somewhere safer…with better insulation in the walls."