Safe Tires

"Drove by here the other day and it is shut down. I did business with them for years! At first it was great! Then this past year they have just been money hungry! Everytime I go they tell me I need new parts that I don’t need. Spent $800 on a tune up, oil change, brakes and an alignment and they STILL tried to rob me saying I needed new tire rods and 4 new rotors. But when I took it to their sister store down the road I asked how my rotors and rods looked and he said great! They also made my steering column WORSE after the alignment. Terrible…"

"Be careful with this company, they stole my money. I bought a tire from them, three hours later it was completely flat. I went to complain to them and they literally told me that it was not their problem."

"I recently had an unfortunate experience at Safe Tires, and I must say it left me quite dissatisfied. It quickly became apparent that this place operates as a cash cow, targeting customers with deep pockets. If you decide to visit, be prepared to part ways with a significant amount of money. Upon arriving at Safe Tires, I was immediately taken aback by the exorbitant prices. I had a nearly flat tire with just a single nail, yet they had the audacity to charge me a whopping $85. I questioned the reasoning behind such a high price, to which the owner nonchalantly responded, "Next time, be aware of nails." This response was far from satisfactory and only served to exacerbate my disappointment. To make matters worse, the service itself was sluggish and inefficient. It took an agonizingly long hour to fix the simple issue with my tire. I found this unacceptable, especially considering the hefty price tag attached to their services. A prompt and efficient resolution should be a fundamental expectation when paying such a substantial amount. It is worth noting that the lack of transparency regarding pricing further adds to the frustration. Customers should be informed of the costs associated with any service before any work is carried out. Unfortunately, this was not the case at Safe Tires, leaving me feeling taken advantage of and dissatisfied. Overall, my experience at Safe Tires was far from pleasant. The exorbitant prices, coupled with a lackluster and time-consuming service, left me with a bitter taste. I would caution others against visiting this establishment unless they are prepared to shell out a significant amount of money for subpar service. There are undoubtedly better options available that offer fair prices, transparency, and efficient service."

"I Bought two used tires for $85 a piece. I also requested a wheel alignment but they were unable to do it, and stated that my steering column was upside down in which it wasn’t. After 12 days the wires were coming out of them. According to their policy I have a 30 day warranty. They refused to honor it and the owner (Max) was very aggressive and very rude in tone and kept yelling and talking over me. I would never do business with them again. Please keep in mind you can get new tires at Walmart with a warranty For the price of their used tires. Lesson learned!"

"Took my vehicle to the Decatur location, had a flat tire. Shop said it had a replacement tire for sale. After 45 minutes to take the flat tire off, the staff spent another 45 minutes attempting to install the new tire. The manager told me that they were unable to install the tire and asked if I had my spare to install. The employee bought my wheel, that had now been damaged by pry bars and use of the tire mounting equipment, scraping the paint and finish. Upon looking at the damage that occurred while trying to remove/install the tire, the manager tried to imply that the damage was already there prior to their work removing the tire. I was told the owner was unavailable and that I needed to leave my damaged wheel for them to repair. I have a set of custom three piece wheels requiring a process of removing the inner barrel, the face of the wheel, and the painted lip. The lip needs to be stripped, repaired, resurfaced, and resealed together and then a new tire to be mounted. Initially the manager assured me the repairs would be covered, after learning the degree of damage, the owner refuses to pay for the repairs. Offering to fix the damage in house. If the business is incapable of removing and reinstalling a tire on a 20 inch wheel, why would I trust them to repair the damage? Avoid at all costs. Poor customer service and zero accountability for damage they are clearly responsible for causing."