Firestone Complete Auto Care

"So grateful to Donovan and his team who got me back on the road. I had to drop the car off the night before and it was ready fifteen minutes after I woke up and returned his call. Will definitely visit their store again in the future for all tire needs, even though it's nearly an hour out of my way."

"The first time was cool. This time the staff seemed to be upset I declined the extra procedures they recommended. Such as..coolant flush tune up brake job as well as multiple filter replacements. I was there 3 hours after being told it would just be an hour and 30 min. I guess they were checking all that stuff (sarc)..even though I really just wanted tires installed. To make a long story short..I have the parts skills and tools to perform the maintenance on this paticuler car..just no tire machine or balance machine. Next time I will have my tires shipped home and just go to one of the three quick change tire shops I passed on my way to Firestone."

"I’m in Houston. My daughter lives in Atlanta. She called me in a panic due to her car not starting. Learned it was the battery after asking her to get a jump. I knew walking into Firestone was not a good idea so I called and spoke with the store manager, explaining the circumstances and that my daughter was with a 3 month old baby. He approved her car to be looked at immediately, despite them having a full day of work on their plate. I feel this not only will keep me using Firestone as my go tire company, but I feel now I have “another” great reason why."

"I coordinated my car to be towed to Firestone and notified them. They were receptive and called me back to inform me of my car being received at their location. Although, they never called me to update me. When I showed up, my car was ready within 30 minutes of my arrival. The wait time was ok but customer service was excellent. Thanks for making it go smoothly."

"I am currently suing Bridgestone/Firestone for damages their technician caused to my car nearly a year ago at the candler rd location. When I picked up my vehicle after a month of them holding on to it my battery was stolen out of my vehicle and the gas was siphoned out of my vehicle causing the entire fuel assembly to be damaged. Firestone replaced the battery but cooperate refused to pay for any damages and rentals after 30 phone calls and emails. I got a response once I sent in my demand letter and I was lied to about their 3rd party inspector doing a diagnostics on my car. I was told I would have to pay for my car and my car has been sitting on their property for several months. These pictures show how I received my car within the first month of sitting in Firestone parking lot before I had to return it for a gas spill in my homes driveway. I do not recommend this place and u have been warned……"