Romanoff Renovations

"I purchase carpet from The Home Depot in Montgomery Al on Nov 6, 2021 to carpet my greatroom, all 3 bedrooms and a hallway. I was advised by the Home Depot the carpet should be in the warehouse within 2 weeks and be installed by Thanksgiving. They contract with Romanoff Renovations to install the carpet. Got an email right away from Romanoff explaining the process. They advised I would get a phone call from them to set up the earliest installation date. Never happened. Romanoff sent me emails with video explaining how to prepare my home for the installation, had to removed all knickknacks, mirrors and pictures from the wall, all bedding from the beds, empty drawers, disconnect all electronics, etc, in essence empty out everything. They charged to dissemble and resemble the beds. As I said never received phone call setting up installation date. Thanksgiving came and went. After the 1st of December I called Romanoff to see if my carpet had been received. The person answering the phone said then carpet was there and gave the impression it had been there for a while. The earliest date for installation would be 12/10/2021. I explained not a good date for me because I wanted to decorate for Christmas so we set the date for Friday, January 7, 2022, arrival time between 8a & 11a. My house was topsy turvy, everything packed in my kitchen, dining room and both bathrooms. On Thursday, January 6th, I received an email that "tomorrow is installation day" and on the morning of Friday, January 7th I received 2 emails to advise the installer would be at my residence between 8a & 11a. I'm ready. At about 8:15 [ receive a call from Romanoff that the installer would not be coming, he is taking the day off because he had worked late the day before "finishing up a job" and we could reschedule for a date the middle of February. NOT HAPPENING! I called The Home Depot and mainly got "I understand why you are upset, we are sorry but cannot do anything because we have a contract with Romanoff and have no recourse". Well I have a recourse, I cancelled my order and went to a reputable locally owned flooring dealer in Montgomery. Taking 3 days to get the carpet from the manufacturer and will be installed the following day. Should have done this to start with. Better Business Bureau will be getting a call on Monday."

"Our installers were Murray & Tony and they did an awesome job! They were very professional and courteous and called ahead of time to let us know that they would be arriving a little early - which was fine with us. When they arrived they told us how the process would work and they did a great job being very careful with how they moved out the larger furniture items. The carpet looks awesome and it feels even better on our feet! Couldn’t be happier with how Murray and Tony did the job!"

"Forrest, Katelyn, and Xavier did a superb job. They did a professional installation of our Luxury Vinyl Tile. They cleaned continuously during the install, so the floors were always clean during the process. The team was so friendly and a pleasure to work with. I would definitely recommend them to others. Thanks for a job well done!"

"Romanoff Renovations did an excellent job with our carpet installation. They were able to schedule us a week early and they were done with the whole job in 3 hours. We got 3 bedrooms and their associates closets done. They did a great job laying the carpet. If there are seams, I cannot tell where they are."

"We can't say enough about Romanoff Renovations. They really strive to do the best job possible for there customers. Lori from the Auburn Team always kept us informed about install date and is quick to respond to any questions or concerns. Their installers (Daniel) really know their stuff. This is a very professionally run company. Thanks"