Walgreens

"WARNING: If you require meds without which your health is threatened, please consider a more reliable pharmacy than Walgreens or CVS. My experience described herein is regarding one I can live without that is intended to improve my health rather than keep me functioning or alive. I switched to Walgreens from CVS a month ago because of the CVS pharmacy drive-thru's unreliable hours. Walgreens filled my prescriptions the first month, one for which I pay out-of-pocket and one covered by my health insurance, without issue. However, when my physician called in a prescription the second month for the same med again that I would be paying out-of-pocket for, and I received no communication regarding it or the insurance-covered prescription made a day later, I called to confirm that both were received and was told that the refill was ready and the out-of-pocket prescription would be ready later that day. On Trip No. 1 when I went to pick them up later that day, I was told that the out-of-pock prescription wouldn't be ready until the next day. On Trip No. 2 the next day, I was told that the out-of-pocket prescription was still not ready and to return in two hours. On Trip No. 3 two hours later, I was told that the pharmacist didn't fill it because insurance wouldn't cover it. I told the clerk that I was paying for it JUST LIKE I DID THE MONTH BEFORE. I was told to return in an hour and it would be ready. On Trip No. 4 an hour later, a different clerk told me that nothing I had been told before was true and that, in fact, they were out of stock because some imbecile didn't replenish stock when my prescription was filled a month earlier, so they would have to reorder and I would need to come back in four days to get the prescription...assuming they could do one thing right at this point, which I seriously doubted. For whatever it is worth, a complaint detailing all this nonsense was sent to Walgreens Consumer Relations. Hopefully, it will motivate the company to step in and change things at this location, but don't count on it."

"People there are super slow and tell you over the phone that your prescription is ready and then I got there and they tell me they do not have it ready and have to order it. Pull up to the drive through and they don’t even acknowledge you for five minutes. Every time I call I have to wait ten minutes to speak to someone and Im subjected to listen to vaccine propaganda."

"I have used photo department here a coiled times and have had bad luck every time. This time however a manager came over and had the worst customer service. Wanted way to much personal information. And instead of explaining something to me decided to be rude as can be. Will be coming in Monday to talk to a higher manager."

"Rx is on auto refill, which apparently doesn't actually work. So I call automated line and refill, it will be ready in two days. I go three days later to pick up, they don't have it. So I ask to fill it now and wait. It'll be 20 min. Ok fine, go back up in twenty, oh it'll be another hour. Every. Single. Month. Will be using a different pharmacy now."

"I wish I could give these ladies that work hard in the photo department more than 5 stars. I love them! They ALWAYS go above and beyond for me. I'll miss Holly. They are all wonderful and make my job much easier. This is, by far, the best Walgreens in town. I know! I've been to most of them. I sometimes drive past several other Walgreens to get to this one! Thank you ladies for being consistently amazing!!"