Allen Edmonds,

4505 Ashford Dunwoody Road Northeast, Atlanta, GA 30346

"Our sales associate Josh Yawn did an excellent job answering my questions, assessing and assisting to find the appropriate shoes for me, and went above and beyond in finding and honoring a discount. That's service you can't get online. It left a great impression as this is my first time trying Allen Edmonds. I intend to become a repeat customer as a result. Thanks again Josh!"

"Ron was positively spectacular and exemplified top-tier customer service. I went in looking for a pair of brown dress shoes, after having stopped-in at a few much-larger stores previously the previous two days, and Ron’s attention to detail, communication, quality of service, and kindness was leaps and bounds beyond what I experienced at the other stores. Plus, the dress shoe he sold me fit just perfectly. Ron made this experience not simply good, but great!"

"This shop is always clean and Cody the store manager is friendly and helpful. I usually buy online but going to this physical location- even with limited in store supply is always a pleasure."

"Beyond disappointed with Allen Edmonds and their lack of concern and care. I was in this store on 11-1 and purchased two pairs of shoes. The salesperson pointed out that one of the pairs was missing a set of shoelaces. She told me they would need to order the entire pair of shoes and ship to me. I asked if she could simply take a pair out of another box and replace those later so I could leave with the shoes that had in store. She told me that she could not do that and they would need to send a new pair of shoes from the warehouse. As crazy as that sounded, I accepted it and was told I would have the shoes that same week. Fast forward to 11-14 still no shoes. They are in FedEx hands with senseless tracking updates. When i called "customer support" last week, i was told if i did not receive by last Friday they could declare them lost and refund my sale. Today when i called i was told it will be 2-4 more days and they will contact me to tell me "what they could do for me". I then called the store, and although the salesperson was much more courteous than their "customer service" person, he still had no power to resolve this issue and grant me the refund. I asked for his district supervisors info and explained how disappointed i am with Allen Edmonds. He was only empowered to offer their first names but was not allowed to give out their contact info. This type of lack of service and concern is what i would expect from a big box retailer or online company, but not a company like Allen Edmonds. At this point i was instructed to wait until they contact me to tell me "what they can do for me". The simple answer should have been available over a week ago, refund my money, and apologize for the ridiculous runaround."

"Bought a new pair of Strandmoks to add to my collection of Allen Edmonds. Had to stop in while in the area as I don’t have a store near home. The employee was extremely helpful, knowledgeable, and friendly. She even recognized the Normandy boots I was wearing as I walked in. I can’t remember her name but she helped me for about 1.5hrs until closing when I purchased a pair on 10/3/22."