ZARA

"We waited in the return line 1.5 hour. It is insane. The employee who served us was extremely slow and unkind. The ither employee in te fitting room was arogant and unkind to me too. That was a sad experience. The worse Zara I have ever been (and believe me I visited a few Zara over the years from Berlin to Warsaw, London to Kopenhagen)."

"My first time coming to this store and my experience was terrible. From start to finish. Customer service is atrocious. I looked up the outfit I wanted on the website and saw that it was available at the Perimeter location. I went to the desk and asked about the item. Neither of the ladies in the front wanted to help. They were looking at me like I was crazy for asking about an item. They said it’s not on the floor and would have to look in the back. The girl was searching for about 15 minutes and came out to tell me that she couldn’t find it and it might be boxed up. Okkayy so can you look in the boxes?? It was obvious to me that she really didn’t want to search for it. Another associate came up to help me and went to the back to look for the item. About two minutes later, she came out with the item, but it was missing the sash that went with it. I asked if there was a similar belt to replace the sash, and she found one. When I get to the register, I ask if the item is going to be discounted because it was missing the sash, or if the belt could be discounted since it’s a replacement for the missing sash. She speaks with her manager, and the manager says no, in fact, the item would be listed as damaged in which they aren’t supposed to sell it, but can at the full price but I would not be able to return it. Wow! So not only are you selling me a “damaged” item, but you are refusing to discount it or the replacement for the missing piece!! This is insane to me. The manager is not wanting to speak with me and the lady at the register with the red hair is barely making eye contact, and not even communicating with me. She walks away from the counter to a different area and literally stops speaking with me. I can see why this place has such low ratings and bad reviews. Definitely going to contact corporate."

"Chilly, Chilly, Chilly, I can only say the BEST sales associate I have had in a very long time. As busy as the store was on Saturday, she made us feel like you were the only customers in the store. Chilly is the reason my daughter and I return to Zara (Perimeter) and I guess the clothing, but I must say she made my shopping experience an excellent shopping day. She exhibits what EXCELLENCE looks like as a salesperson. Her customer service was BIG on BIG - simply outstanding!"

"Lines for dressing rooms were long, but moved quickly. Customer service was A1.... Very busy but if looking for something ask and have pictures from site, you will be happy you did. Even if the items aren't on the floor."

"Last time one of the girls on the floor was very helpful grabbing a shirt exchange for me. But every visit the line is insanely long. I have usually less than an hour after work to shop before the stores close at 7 (which needs to go back to 9pm), and I have to spend all of my time in line at Zara. It’s so frustrating. Last time I visited I asked one of the people on the floor to jump on a register to help out. “None of us know how.” 2 cashiers and 5 people walking around stocking/cleaning. Unbelievable. What ever happened to cross training? Why would all your associates not be trained in the key function of your business? Today, I’ve been standing in this “return exchange” line for 15 minutes and it hasn’t budged. What gives? When will this get better? I’m done shopping here. The clothes are cute but this is a huge waste of mine (and everyone else in line’s) time."