Allen Edmonds

"There is a crease where my toes end. The guy who sized my foot didn’t know what he was doing. Now, after ten months the shoes are falling apart. The stitching has come undone and I have a hole in the bottom of my shoe. No one from the store has reached out or done anything about these issues."

"Beyond disappointed with Allen Edmonds and their lack of concern and care. I was in Allen Edmonds on 11-1 and purchased two pairs of shoes. The salesperson pointed out that one of the pairs was missing a set of shoelaces. She told me they would need to order the entire pair of shoes and ship to me. I asked if she could simply take a pair out of another box and replace those later so I could leave with the shoes that had in store. She told me that she could not do that and they would need to send a new pair of shoes from the warehouse. As crazy as that sounded, I accepted it and was told I would have the shoes that same week. Fast forward to 11-14 still no shoes. They are in FedEx hands with senseless tracking updates. When i called "customer support" last week, i was told if i did not receive by last Friday they could declare them lost and refund my sale. Today when i called i was told it will be 2-4 more days and they will contact me to tell me "what they could do for me". I then called the store, and although the salesperson was much more courteous than their "customer service" person, he still had no power to resolve this issue and grant me the refund. I asked for his district supervisors info and explained how disappointed i am with Allen Edmonds. He was only empowered to offer their first names but was not allowed to give out their contact info. This type of lack of service and concern is what i would expect from a big box retailer or online company, but not a company like Allen Edmonds. At this point i was instructed to wait until they contact me to tell me "what they can do for me". The simple answer should have been available over a week ago, refund my money and apologize for the ridiculous runaround"

"At the recommendation of my boss who has been wearing AE for over two decades, I finally pulled the trigger and purchased some Fifth Avenues. The process was a piece of cake and Nigel was there to answer any questions I had and made me feel like I belong. Can’t wait for them to ship so I can finally have something on my feet worth wearing."

"I have been wearing Allen Edmonds for over 25 years. Once the boutique opened in Buckhead I started working with Lupe Sandoval. He provides the best customer assistance and is a very pleasant person to work with. Whenever I am asked what shoes I wear it’s only Allen Edmonds."

"I've visited the Pearson's corner store two times, and the gentlemen that work there are always very helpful. On my last visit, Nigel Cooper helped me choose two pairs of boots. Since I don't have an Allen Edmonds store near my home (I don't live in Atlanta), and I must order split sizes, it is important that I am fit in person. They didn't have the boot widths in stock that I needed to try, but Nigel was knowledgeable enough to find other shoes that would have the same fit. I received the first pair yesterday, and they fit like a glove! Thanks Nigel!!!"