Forever 21

"My name is Claudia, today I had a bad experience in this store, I bought a jacket for my daughter for Christmas gif, in December 12, but she didn’t like, she wanted to change this jacket for a sweater in this store today, I had a receipt, an the jacket had one tag, the other tag that coming with the price I removed, because it was a gif. But when we tried to make the change the guy in the cashier said that he couldn’t make the change and either he couldn’t give me any solution, so he didn’t want make change or give me a store gif or give me my money back. I ask to him for the manager and he said that trrhe was the manager, but he couldn’t do nothing for find a solution, because the jacket no had the price, I tried to explain to him that it wa a gif and it was the reason that I removed the price. But he said I can’t make q change, and after he was a rude and just ignored to ours, and he started to call others customers over ours, and just started to ignored ours, I was to frustrate. I had a strong headache and my blood pressure put too high after this inconvenience, but he no paid any attention to ours, I have a record of this person and I’ll to put on the social media"

"Worst f21 ever. employees are very rude and the store ALWAYS looks like a tornado went through and did damage."

"I want to take a moment to give a heartfelt shoutout to Justice, one of Forever 21’s outstanding team members at the Perimeter Mall location in Atlanta, Georgia. I had an urgent fashion crisis when an outfit I ordered online for the upcoming Beyoncé concert this Friday got delayed. Feeling a bit overwhelmed, I approached the register and inquired about personal stylists who could assist me in finding a concert-worthy outfit with just two days left. A lovely Hispanic team member immediately connected me with Justice, and from the get-go, his enthusiasm to help was truly heartwarming. Justice went above and beyond, showing remarkable expertise, patience, and kindness throughout our interaction. It’s evident that he has an immense passion for fashion and a genuine knack for understanding individual styles. His exceptional interpersonal skills truly set him apart. Even though I usually shop at Cumberland Mall, I’ve decided to make Perimeter my new shopping destination, all thanks to Justice’s outstanding service. What truly left a mark was not just his professionalism, but also his warmth towards my children. He embodied the core values that Forever 21 stands for, making this experience unforgettable. I have no doubt that Justice’s love for fashion and exceptional personality will take him far in his career and in life. Thank you, Justice, for turning a potential fashion crisis into a memorable and positive experience. I’m excited to see where your remarkable talents lead you."

"I have purchased at this location several times but today was the first time I received poor customer service. My credit card declined at the register. I only had 5 small items that included costume jewelry and snacks. When it declined I apologized to the cashier and told her I wouldn't be able to get the items. After that another worker comments that a lot of people are trying to play dress up directing her comment to me. Not only was this disrespectful. I had my 13 year old daughter with me so to me that made it even more disrespectful. I had purchased several items from different stores before I came there. It was just the fact she thought it was ok to be disrespectful to me. Not cool at all. Karma will take care of her."

"Walked past this practically empty store and decided to stroll in for what I hoped would be a relaxed shopping experience. Instead found the store in complete disarray. The sign out front should have said closed for cleaning because of the dust and clothes piles littering the floor. Not worth a visit."