White House Black Market

"Managers Shaunte and Sonia were polite but not helpful in my attempt to return an item I purchased at a different location. One of the tags on the item had been removed, not sure how as it was just purchased, clearly not worn and receipt in hand. I called the store of purchase while at that location and the sales associate at the selling store was most helpful and told me to contact customer service for additional assistance. S&S were not helpful at all, I would not recommend this location for any shopping, good customer service or anything. The customer service representative was helpful and I thank the Florida location where the item was purchased for great service."

"Sharonda, one of the associates who went above and beyond to help me correct a mistake on the distribution center's part. I was sent the wrong shoes entirely and they are now out of stock online and I also bought them at a discounted price! She promised to look for them for me and call me back. She did and gave me the store number and phone number to contact for the shoes to be shipped to me ASAP and honor the sale price. Thank you, Sharonda! In the era of online shopping, your expertise and kindness make a heck of a difference. Your supervisor needs to give you a raise!!!"

"Loved the customer service. I was greeted and helped by several associates and walked out happy with my purchases. Adding this store to my list of stops when shopping for clothing."

"Im not the type of person that leaves bad reviews because we all make mistakes, but its my first time having a bad experience at a WHBM. I went to the store to return two designer jumpsuits, same jumpsuit just different size an associate who was really sweet had everything ready and scanned she was almost done with the processing the transaction, but the manager Adrian or Adriana told her I could only return one because on of the pieces was final sale, keep in mind they're both the same exact item just different size. I asked her if I could exchange it for something else and she said "No" it doesn't make sense to keep something that doesn't fit when they can sale it. Specially being a designer piece. I called customer service, she looked up the item and told me that is not a final sale item. That I can return the item through ups... The customer service representative also mentioned to me that stores aren't allowed to take back designer returns. I wrote this email because I don't want anyone else to have the same experience."

"Super super helpful sales lady at the store at Perimeter Mall. That store always has really good service. The quality is good and there's usually some good wearable items for both casual and formal occasions."