Best Friends Pet Hotel 376 Gradle Drive, Carmel, IN 46032

"My family rescued a German Shephard who obviously suffered some sort of abuse prior to us adopting him. He is a loving dog; however he also has some anxiety issues especially around strangers. I was extremely nervous to leave him for the first time, but staff member Kristal made us leaving him so much easier. Not only did she embrace him and love him immediately, but he also felt her love as well. Whenever we are away from our fur babies, it gives you peace of mind knowing they will be loved and cared for just as they would have at home and I know Kristal did just that. She even sent me updates to my cell phone letting me know how he was doing. Since then we have boarded him again and whenever I see Kristal I know he is in good hands and she cares."

"We used Best Friends Pet Hotel to board our two cats over a weekend while we moved. Sara was terrified the entire time, not a surprise, but they took time to comfort her and love on her. Zoey was outgoing and playful, not a surprise, and they played with her and loved on her. Both were happy to see us and are enjoying their new home. For their first time being boarded it was an excellent experience. We regularly get our wiggly, squirmy, anxious, Yorkie groomed by Connie and she does a great job! Highly recommend Connie!!"

"The staff is so easy going and helpful. They put us at ease with our rescue dog for daycare, boarding and grooming. The dog loves to visit them now!"

"I’ve struggled to find a good groomer, and I’ve finally found one! Connie did a great job on my fur baby! I highly recommend. Krystal and Connie are the only people I trust now with him. They were both very nice and the best service I’ve gotten. I can’t wait to take my other fur babies here"

"Worst experience in my life! Scheduled a grooming appointment for Saturday the 19th about a month ago.....decided at the last minute to take a weekend trip and normally get a sitter to stay with them at the house, the sitter was not able to take them for grooming so i against my better judgement decided to just board them. Was told i could see my pets on camera but i onlynsaw one for about 30 secs. Never saw the other one. Had my small 10 lbs dogs with big dogs and they called me sunday before pickup anf was told there was a mixup and they didnt get groomed......when i arrived i was told oh we were mistaken when we called you. They did get groomed....i was charged for grooming but at most they were shampooed an brushed but definitely not groomed STAY AWAY. Before supposed grooming on back of couch. After grooming on bench outside"