Walgreens

"For the second time since moving to IN we had a prescription sent to this pharmacy and for the second time we will not be receiving it- they are once again blaming a third party. Much worse is the insane rudeness of EVERY pharmacist that we have spoken to. Please get your staff training ASAP - they should NOT be interacting with anyone on a professional basis"

"Pharmacy setup is absolutely terrible since August 2023. You can't speak to anyone, and when finally do get someone they're in a call center and can't help you at all - and theyre rude, not even sympathetic about the hold times or the fact that they cant even tell you what the problem is "delayed" - so then you get transferred to another line where i held on hold for another TWO HOURS, no exaggeration. I had to hang up. I did a chat online, they were able to tell me the issue with my prescription (insurance wouldnt cover generic, needes to be ran as Brand) but couldn't help to do anything about the issue and don't have the ability to connect with the actual store. Ended up having to go into the store, the pharmacist was great, solved my issue in 5 minutes. Called the next month because i received notice of delay... probably same issue, called Pharmacy, held for 20 minutes, finally decided to try the "call me back option", 4 hours later I got an automated call back to press 1 to get representative, I held for another 16 minutes, got a monotone man who told me he couldn't help me and would have to transfer me to the store!?!? Held for 30 more minutes and decided to hang up and will go to the store tomorrow. Literally SO frustrating. This has been such an awful experience every month, like can someone just make a note on the account to use brand?! Our healthcare systems are being outsourced and no one cares about helping anyone anymore and it's sad. I'd switch Pharmacys but my company forces us to use Walgreens for local purchases."

"Had a simple prescription, no one called all day long when I called late afternoon they asked a bunch of questions then said they are missing insurance info I am a walgreen member over 4yrs now l!! Well the lady said I will transfer you and kept me on hold 43mins then line disconnected. I m sick cannot talk somehow managed to drive to the store. "oh ur date of birth was incorrect but it looks like it's correct now but u need to wait 30 to 45mins if you want your meds right away bcos we had insurance issues" Are you kidding ?? They did not even bother to call back. They don't have advice sinus. All I see is walgreen products and promotions. Please avoid if you can. The CVS next door does a better job."

"I work with a doctor's office and am working with an insurance company trying to get hold of this pharmacy to get a patient's prescription taken care of....have been on hold now for OVER 40 MINUTES. This is RIDICULOUS!! This is the second time I have attempted to remedy this situation for this patient, the first time we were on hold for 30 minutes and had to hang up without getting the problem resolved. If I could give negative stars I certainly would!!!"