Fair Oaks Veterinary Hospital 2142 Austell Road Southwest, Marietta, GA 30008

"I don't know what happened to this place. I came a little over a year ago and I could sing their praises. Now, the only reason I would ever come back is for the nurse. She is so helpful and kind, understanding and generous. The Doctor was very mean and not helpful or sensitive at all. She seemed agitated to be there the whole visit. She was very condescending, she didn't seem to know what the heck she was talking about and proceeded to lecture me on things I already knew or things that were irrelevant to the issue that brought us to her in the first place. It seemed I knew more than she did. Heck, Google helped me find more answers. I despised the way she manhandled my sick fur baby, too. Either way, she was not helpful. She was not kind. Paying was a waste of money. Went to another vet and they were the best. I will continue going to the other vet. And at my pets passing, the OTHER vet sent a card all signed by the staff and a pawprint of my baby to have for free. That kindness was desperately needed. Fair oaks. Learn a lesson with this and try to remember kindness and patience goes a long way."

"Went in for a grooming appointment for my 16 yr old westie and got aggressively told that my dog was in pain and dying all from a couple coughs. Dr Holland then said to have him put down sometime that week because she was leaving on vacation. I asked her to relay the info to my mother and just left a short desperate message about needing to call her and make a decision that day of. She then refused service and told us we can no longer take him there and to go to BluePearl. We instead went to Kennestone Animal Hospital (a much more modern vet) and they told us his Heart murmur and kidney disease was stable and not that bad. I guess Dr Holland really wanted to go on that vacation."

"Dr. Holland and Samantha were thorough, kind, and caring. They took the time to get to know my hen's health history, thoroughly checked her out, and involved me in the care decisions, even inviting me to look through the microscope to see what was going on. They were kind and sensitive to my hen's comfort and very caring in her treatment. They were patient and went above and beyond to get me everything I needed, including calling me back the following day with additional information and to answer my questions. It was one of the best veterinary experiences I've had."

"I just moved here from Virginia, and I'm happy to say I've found my fur babies new vet! My 11 year old chihuahua needed a dental cleaning, and from scheduling, to the procedure, I was treated so well. Dr. Holland's staff is very upbeat and the entire staff from front desk to the doctor herself treated my pet like she was their own pet. The price was extremely fair, my dog no longer has swamp breath, and I even found out during my dogs visit, that Dr. Holland sees exotic pets like reptiles and small furry animals. I have 2 guinea pigs and a leopard gecko who will come to see Dr. Holland soon!"

"I found myself in a serious dilemma on a rainy Saturday morning; my dog was in stage 4 kidney failure when I realized all my attempts to beat the deadly disease or even bring short term relief was of no progress. I sadly came to terms that it was time to let go and say goodbye to my fur- CHILD. My primary vet provided me with 4 days of fluids and a host of medications to get through until he returned from an out of state trip. I started frantically calling around to local vets, Cobb Emergency being one of them (outrageous people) explaining that I didn't have much money left after spending over $1500 on hospitalization along with take home medication/fluids. I expressed in desperation the need to relieve my dog of any further suffering by having her humanely euthanized. Feeling hopeless while driving down Austell rd, I noticed a small vet on the side of the road named " Fair Oaks Veterinary Hospital", I thought to myself , "its going to be the same thing like every other hospital I've reached out to," figuring I had nothing to lose, I called. Michelle answered my call and listened to me so attentively, soaking in every detail almost like how a sponge soaks in water. She asked important questions, showed genuine concern. I felt like I was on the phone with a 911 dispatcher. She didn't leave me in limbo; refusing to hang up or call me back, she briefly placed me on hold to get answers and ultimately spoke on my behalf ( a complete stranger to her) to the Dr. and hospital staff allowing me to come in for immediate assistance. Upon arrival, I was greeted by Michelle at my vehicle and assisted into the front door with my girl. Michelle quickly guided me into a private room bypassing the lobby and front desk/check in. She moved with precision in getting some basic information and getting me checked in. As I was sitting in the room waiting for "what's next", Sam and Kat came in the room. I believe both ladies were technicians, both were very knowledgeable and informative. I actually thought one of the two must have been the doctor. They were kind. They were understanding. They were sympathetic and sensitive to my situation. At some point Sam advised that the doctor would be in shortly to see me. In a matter of 2 to 3 minutes the doctor was knocking at the door. Dr. Edwards (an angle in disguise) came in and not only consoled me, but she began assessing my dogs condition. I thought the doctor was going to come in with a needle and quickly put my dog down without question or hesitation, considering I was already not paying for the euthanasia. However, that certainly was not the case . Dr. Edwards started to do a full examination of my dog trying to determine if there was any other solution other than to put my girl down. She was patient. She thought things through. She asked more questions. She genuinely wanted a happier outcome for me and my dog. She finally gave me her much needed opinion on what she felt was within the best interest of my dog. Once I agreed with proceeding with the euthanasia, Dr. Edwards explained the entire process in full detail and what to expect. She even went so far to allow me to play some background music ( to comfort me and my dog) while she proceeded with the euthanasia. I held my girl tightly, embracing her as Dr. Edwards spoke gently to her as she simultaneously administered the last act of kindness. My girl peacefully fell asleep in my arms pain free. Thank you Dr. Edwards, Ms. Sam, Ms, Kat, and Ms Michelle!! You women are heaven-sent. What you did for me and Envy will forever be in my heart. I will never forget you ladies. I want to thank you all again for your unmatched compassion and support in one of the most difficult times in my life. I want to thank you all on behalf of Envy for holding her with such delicacy and providing a level of comfort to her that made her transition gracefully and peacefully. Thank you. :-)"