Athlete's Foot

"They always have good and fast service light skin guy very nice and love the fact they never hold shoes for ppl it’s first come first serve with them"

"I purchased a pair shoes was the wrong size went back same day less than 1 hour to exchange for larger size and was treated horribly. I have never in my life seen a store with poor customer service I don’t know if the young lady was having a bad day but she would not exchange my child’s shoes said they have been worn cause she tried them on her feet. I’m like how else was she too know if they was to fit this lady’s attitude was very nasty I’m like I just walked out your door u can see the time on the receipt still refuse to take shoes back will not shop here again"

"Probably the first and last time I will shop at this store. Very difficult to shop under the support of black employees because our ppl really dont know how to render consistently stellar, personable service. Going here today for the men's retro 11 cherry release showed how much improvement they need in customer service instead of focusing on money. When they sent the text out this morning they didnt disclose that you would have to spend $40 pretax just to have the opportunity to purchase the shoes. Theyre already priced at $225 plus tax so I shouldnt have to make an additional purchase. Then the text said my size was there, but when I got to the register it wasnt there. I was one of the first 5 ppl in so no way the size was ever present. The guy at the register said they rarely get that size, so thats false communication as I had to wait over an hour just to get inside since they didnt even open at 10 as they should have. Before that, as the line was forming all the way to the street, ppl that wanted to weasel their way in ahead of everyone else started to gather on the opposite side of the line. There was no employee regulating what was going on and no one came outside to connect with us or support the process in any way until it was time to go in. The experience begins at the door. Once I was in I saw someone that was in the group that skipped the line. Very disrespectful to ppl like myself who had to wait for so long and ppl that had to go to work and were waiting in their work uniforms. No excuse for why she even made it in. Only one employee asked me if I needed assistance as I was shopping around even though there were several present. I couldn't tell the leadership from the regular staff, which is never a good thing. But I can tell it's black owned because the vibe is very backyard bbq. Ive worked for adidas, nike and now one of the biggest banks in america. No upstanding business makes ppl buy something to buy something. Can't assume everyone in the line knows how the game is played at this location. The products there I can buy elsewhere so outside of a retro release that I desire, which is rare, there is no reason to come here again."

"I contacted the West End location and spoke with Melissa as a disgruntled customer from a different franchise store. Nothing to do with her store but I had general questions and I know she was helping customers and trying to close her store at the same time, yet she was so patient and so giving of her time. She did offer me a few solutions which is more than I can say for the other three locations that I went to personally. I only spoke with her on the phone and she was amazing. Athletes feet is operating somewhat deceptively but Melissa was the only bright spot in my experience with this company the past three days. Thank you Melissa!!"

"Dope spot off of Lee street. They have very competitive prices and I was able to get a few items way below market price. The staff is very knowledgeable about the shoe market and had excellent customer service. I am affiliated with a certain brand and I loved that I could get my items here."