21c Museum Hotel Louisville 700 West Main Street, Louisville, KY 40202

"The hotel is beautiful, and the room was really nice. However, the staff did not appear to want to be helpful. We asked about breakfast locations and we were given very vague answers with an attitude that seemed like we were bothering them. I also asked for my receipt to be emailed to me after being given that as an option and it was never emailed to me. We tried to get breakfast in the restaurant and again, it felt like we were bothering the staff."

"I recently had the pleasure of staying at 21c Louisville and it was an exceptional experience from start to Finish. Jarid and Abigail at the front desk greeted me with warmth and professionalism, setting the tone for a fantastic stay. Their friendliness and attentiveness made me feel truly welcome. The property itself is impeccably maintained, thanks to the hard work of the engineering and maintenance team. Throughout my stay, I experienced no issues whatsoever, thanks to their dedication. The combination of excellent staff and a well-kept property made my stay at 21c Louisville truly five-star worthy. I can't wait to return!"

"Everything was perfect for our anniversary. We called and made our reservations and spa services at the same time and the experience was great. Our check in was smooth and couldn’t have asked for better. We received drink vouchers for free whiskey tasting at the bar and we got to our room and loved everything about it. There was a very nice note wishing us a happy anniversary waiting for us. The complementary water bottles and other amenities were worth the money. Our spa experience was great and our therapist were very good. The steam room and sauna were clean and felt great after our massages. We then got dinner and explored the art gallery. We will definitely be back again."

"This is a beautiful place to stay. I loved leisurely looking at all the Art galleries while staying here. The room was also beautiful, and of course clean and had everything we needed. Also the absolute best hotel coffee I’ve ever had."

"All of the gentleman working valet/entry were exceptionally well mannered, hospitable, polite and accommodating. I expected great things from 21C given the level of service these gentleman provided only to be woefully let down once I interacted with the individuals at the reception desk. The bed linens, larger bath towels, toiletries, and overall aesthetic of the lobby/"gallery" were exceptional. Location is ideal for anyone staying in Louisville with obvious ease of access to downtown as well as convenient access to 264, 64, and 65. However, Gone are the days of above and beyond customer service, especially at hotels, especially at this 21C. The individuals at the reception desk have an attitude of indifference and haughtiness. We decided to stay at this 21C as we were attending our good friends wedding in Louisville and the location is really great and was close to all of the venues we would need to get to. I had called ahead of time to ask if we would be able to secure a few extra chairs for the room as the groom and his father and brother would be getting ready in our room prior to the ceremony. I was told that it was too far in advance to facilitate such requests and I would need to call closer to the date of stay, which made sense and was fine. When we checked in, the receptionist was cold. Basically think of any antonym of hospitality that one could find in a thesaurus and you would be able to get a good idea of the overall attitude of almost all of the individuals working behind the receptionist desk. Exceptions to this were the one individual who helped my husband secure the needed two additional chairs for our room on Saturday and the phone customer service lady who helped me get a hold of the front desk when we had to call on Monday as to lost items (after being hung up on twice after being connected through to the front desk). Notwithstanding the terrible attitudes and general disdain for hospitality exhibited at reception, perhaps the biggest issue with our stay was the absolutely paper thin walls in the rooms. Over the weekend we were able to hear everything, and I mean everything from the adjacent rooms, including private telephone conversations, a crying infant, hair dryers, televisions and of course, sounds of intimacy. I would have expected that a hotel at this price point and at the level of "refined comfort" promised by the 21C brand, would have put more thought into noise cancelling of some kind."