Neighborhood Tire Pros & Auto Service

"My truck was not leaking oil before my visit here last week. I went in for a tuneup, and the tech recommended another $1600 in service, including replacing the valve gasket covers. He agreed that we could hold off on that particular service though. I left the shop with a tuneup and new steering pump (which he stated was a higher priority) for $831, happy to get it done and prepared to give a great review. Unfortunately, I noticed oil spots in my driveway a couple days later. I contacted the shop owner/manager who advised me to bring it in. I brought the photos of the new oil spots in driveway and drip of engine oil from the transmission. I assumed that given the 2 year 24k warranty on parts and labor, they would cover whatever happened to cause the leak. Instead, I was reminded by the original technician about his mention the valve cover gasket recommended replacement, and quoted $500 (the parts are available online for under $50). When I reminded him of our conversation and that there was no leak last weekend, he suggested that it could be from “more pressure.” I can’t discount the potential of an extreme coincidence that the oil leak just happened to appear immediately after my visit, but when I got the valve cover gaskets back, it was impossible to see any point of likely failure since they’d all been destroyed by pliers or whatever tool was used to remove them. The fact remains that I didn’t have an oil leak before the service, I did immediately after, and instead of the warranty covering the labor, I was charged an additional $475. The supposedly leaking valve cover gaskets were replaced, and I still have dripping oil from the exact same location."

"Everything from service to mechanics is professional. Had a check engine light on my Kia and they fixed the problem as soon as the parts arrived. They have good communication with the customer. Corey at the front desk and Andre the mechanic helped me out and they were great."

"Personnel were very polite and helpful. They made sure my car was safer by installing 4 new tires, which I needed but was unaware of. Their service was excellent and performed in a timely manner. I can’t say enough about how thankful I was for their taking care of my car needs in such a professional manner."

"I had a tire replaced. They had it done pretty quickly. But they dropped the ball on simple things. They didn’t inflate the new tire to the correct pressure, as soon as I got in the car my tire sensor was going off. I went to fill the tire with air and my tire is missing the air cap. My rim is extremely dirty and full of grease. They left the dirty paper seat covers in the driver seat. Friendly service but they left me with a half finished job."

"The wait time was terribly long, because I did not have an appointment (about 3.5 hrs)! However, I received EXCELLENT service which included an oil change that left my car humming, great feedback as to maintenance that I needed in future, knowledgeable and attentive servicemen with top-notch customer service, and options to take care of future services that were reasonable and "offered" as opposed to "pushed on" me. Great experience!!! They are now my go-to service guys!!!"