St. Francis Downtown Sleep Center 3 Saint Francis Drive, Greenville, SC 29601

"Had to cancel appt day before (11/14/23). Was told can’t re-schedule until Aug 2023!!! Ridiculous!!"

"So far my experience has been surpar. Horrible customer service. They will leave voicemails without leaving names. No communication with my primary doctor. Been dealing with this since February."

"They don't give you information when the set you up for a sleep study like how long you'll be there, to bring food, or anything else you may need to know. When I went for the sleep study the bed sheets were dirty and the "new sheets" they brought me were dirty as well. Finding the room without assistance is near impossible since the signage is terrible. Billing gave me the run around for days with mixed information, canceled my appointment and rescheduled it without consulting me, only for me to find out that it was an issue for my doctor to handle not me. I call to check if my appointment later could be done over the phone since I live 30min away and it was just to check on medicine. Instead of checking or offering to ask a 10second question the lady was more then willing to just cancel my appointment. They never call my cell phone despite it being my primary number . They only called it once I told them to delete my house phone from the account. This place is honestly not worth it. I'd rather take my chances falling asleep randomly while driving and whatever else."

"Since being diagnosed with APNEA I have been through the ringer with this office. Like many doctors offices it's not easy to get an appointment. But they are horrible at returning calls. CPAP was ordered but I could not get accustomed to it. I had three trials. The doctor did not want to do anything else but CPAP. With the help of Lori I was able to get a dental appliance that is better than nothing. That was 4 years ago and I need a new one. Sadly, Lori is no longer there. I spoke to another person who made it sound like they wanted to put me through the ringer again. She would not give me a dental referral without seeing the doctor. He was against it in the first place so there's really no point is there? I guess I'll have to buy one they sell over the counter and hope that it helps. Thanks a lot St. Francis!"

"so far we have been greeted on the phone with a very rude lady. Stating that appointments are hard to get and got rude when I asked about the cancellation list. The lady answering phones and making appointments needs to understand there is a level of customer service skills she needs to improve on if she is to deal with the public, especially at a doctors office."