LOFT

"Update 9/25/23: I once enjoyed shopping here, but lately the customer service has been really lacking. When I arrived in the store, there were 3 workers on the floor - none of which greeted me. I continued to shop, and even walked past each of them - still no one said anything. The lady’s attitude at the register seemed pretty terrible too. I’m returning my purchase, and hope for some improvements if I decide to shop here again."

"Very friendly staff helped get us whatever we needed and were coming over and asking if we needed anything! Some nice tops apparently."

"The clothes selection has been hit or miss. Sometimes we find great things...other times not so much. One of the employee in particular doesn't follow the store's own protocols for masks which causes us to question coming back or not. The sales (when they happen) can be worth it as the clothes are high quality and can be bought for lower price when going at the right time with the risk of no returns."

"Love LOFT. Hate this store. Will only shop online. Unfriendly staff. I work in an environment that is extremely customer oriented, so it’s disheartening when no one greets or acknowledges you, let alone asks if you need help. I will no longer do in-store pickup at this LOFT, because the items are always listed as “available” online for in store pickup but they NEVER fulfill orders. Even if I have 10 items, not a single one will be fulfilled."

"I liked the look, the space, then displayed many items to be sold. Walk right in no one will notice. It appears as such since no one greeted me upon my entrance. That was fine. I found what was needing to be priced and left without and one to give notice. I think that was during the past holidays"