Rack Room Shoes

"Came in to get some shoes for Christmas."

"I enjoyed my experience. The workers there make great suggestions on shoes. I would like to see a little bit more of variety. I couldn't leave the store without these red and black Pumas."

"There was a great selection of shoes. And we also took advantage of the buy one and get the second pair of shoe's for 50% off. Since the second pair of shoe's were not available in the size we needed. The lady informed us of free shipping so we ordered the second pair of shoe's."

"I went to the store to buy my daughter some steel toed boots. I called ahead and the female store clerk said they had the shoes available at $54. Well when I went to the store I went straight to the boots and looked around to see exactly what they had. It advertised a boot right underneath box the sale sign said boot was $49.99 but now it's at $29.99 on sale. So I went to the cash register to buy the shoe it rang up for $64.99 plus tax total price $70.19. I asked the manager why was the sign posted for $29.99 then? We and two there workers went back there and they saw the sign but he said sorry those were posted under the wrong shoe. Needless to say I was bummed. I also asked ok where is the one I called about for the $54 dollars before I came down here that I was assured you had. The whole reason for coming in the first place. Looked for that shoe as well and they didn't have it either even though I called and they said they looked. Again bummed out. The manager could only say I'm sorry over and over again about the misunderstanding. I received no compensation at all. No discount because of misconceptions. I was disappointed after all of that I was just asked do you still want the shoe. Manager already said store was all in disarray. Just not a good experience. They were nicer at shoe carnival and they new their inventory."

"The store was mostly organized and fairly clean. Pricing and signage was clear and seemed to be on all items. I didn't see any associates on the floor helping. Check out was quick and easy. Not very friendly. There was no smile, no how are you today, no did you find everything ok. It was basically silent and give me your money kind of situation. Not sure that I will visit regularly. Unless I know they have exactly what I want."