Quest Diagnostics

"There are a lot of negative reviews here, but I have been to this Quest location several times and always had a quick, positive experience. Today I arrived at 8:55 for a 9:00 appointment, was called back immediately and left the office at 9:03. The technician was kind, gentle and very proficient. I realize not everyone has an ideal experience, but I would encourage folks to make an appointment, follow all instructions carefully and not be surprised if everything goes very well!"

"If you can I urge you to avoid this place at all cost. This is the most out dated blood work clinic I've ever seen. Old computers and systems from 2001. My appointment was at 2:20 and I didn't get seen until 2:48 then they couldn't find me in the system even though I did everything online. Minutes to find me because the computers are slow and it was through fax. We live in 2023 and people are still using fax, that's horrible. I ended up leaving at 3:03 not because they actually did the blood work but because it was taking far too long. If you can go anywhere else go there but do not go here. Honestly I'm surprised this place is even still open"

"I have had ongoing lab work at this facility for years, and until this year, was always assisted by friendly and efficient staff. I have noticed a huge decline in the attitudes of the staff as well as the efficiency in being seen. Today, however, was the worst. My technician was pleasant and friendly, but as soon as she seated me in the exam room, she took a personal phone call from who I assume was another coworker and proceeded to stay on her cell phone throughout my entire visit gossiping about other coworkers, even as she was sticking me and taking my blood! Because of this, my visit took way longer than normal and made me late getting back to work, which would not have happened if she’d have not taken the call. I am astounded at the absolute lack of professionalism and manners, especially in a clinical environment."

"If I could give 0 stars I would. My last visit, I waited 45 minutes while they figured out how to do ye ordered tests. One was a 24 hour urine test. I was told I didn't need an appointment to drop off the collected urine which needs to be kept cold. I returned this morning to drop off my urine and have now been in the waiting room for 45 minutes because I don't have an appointment. Don't use Quest Diagnostics! This place is awful."

"Most inefficient office for diagnostics that I've ever been in. No office staff. Automation works half the time. Two techs but taking patients 1 at a time, instead of 2. We were told a 30-60 minute wait. Been here 1 hour & 30 minutes. Still waiting. Couldn't book an appointment via online. Tech issues abound here. Bathroom has no sink, soap, or sanitizer. Ugh. Does that sound clean to anyone? Gville Health Department, where are y'all? This place needs an inspection. This is why I prefer LabCorp! And it's where I will be going."